Investigation Operations Manager

Victorian Government; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Department of Government Services (DGS) Melbourne office is seeking an Operations Support Manager to lead and optimise I&C operational support services, ensure quality assurance across briefs and investigative documents, and develop robust policies and templates. This ongoing role requires strong regulatory experience and the ability to guide teams in a fast-paced government environment.

Applicants must hold a Certificate IV in Government Investigations and have at least five years’

Qualifications

• Certificate IV in Government Investigations is essential.
• Minimum five years investigative or enforcement experience.
• Experience managing teams in a regulatory environment is desirable.

Responsibilities

• Lead and manage operational support services for I&C, ensuring day-to-day business functions run effectively and efficiently.
• Contribute to the management of I&C’s quality assurance framework to ensure consistent processing and decision making across all I&C teams, including reviewing briefs of evidence and other investigative documents.
• Contribute to the development and maintenance of I&C’s operational policies and procedures, guidance documents and templates to ensure effective and efficient investigative practice.
• Review and improve administrative and operational processes, systems and controls to strengthen efficiency, compliance and service quality.
• Provide specialist professional advice relating to all aspects of investigative process, application of relevant policies and procedures as well as legislation administered by Consumer Affairs Victoria.
• Contribute as required to the management of I&C’s operational personnel including recruitment, induction, performance planning and assessment, and ongoing coaching and development of investigators so that the operational teams deliver the capabilities required by I&C’s operating model and process architecture.
• Contribute to and support I&C’s workforce management practice, incorporating recognised scheduling principles and disciplines so as to utilise resources efficiently and effectively.
• Contribute to the performance management processes to ensure appropriate visibility of team and individual performance relative to agreed expectations and indicators.

Skills

Investigative experience

Team management

Regulatory environment familiarity

Stakeholder communication

Education

Certificate IV (Government Investigations)

Job description

The Department of Government Services (DGS) Melbourne office is seeking an Operations Support Manager to lead and optimise I&C operational support services, ensure quality assurance across briefs and investigative documents, and develop robust policies and templates. This ongoing role requires strong regulatory experience and the ability to guide teams in a fast-paced government environment.

Applicants must hold a Certificate IV in Government Investigations and have at least five years’