Investigation Operations Lead — Policy & QA (Flexible)

Department of Government Services VIC; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Department of Government Services VIC in Melbourne is seeking an Operations Support Manager to provide operational support and technical expertise for investigative activities within I&C. The role includes QA reviews, policy development, and continuous improvement initiatives.

The successful candidate will lead teams, ensure efficient workflows, and collaborate with the Operations Manager on workforce planning and workload optimisation, while applying best practices in administrative, civil, and

Qualifications

• Certificate IV in Government Investigations is essential.
• Minimum of five years investigative or enforcement experience is essential.
• Experience managing teams in a regulatory environment is desirable.

Responsibilities

• Lead and manage operational support services for I&C, ensuring day-to-day functions run effectively and efficiently.
• Contribute to the management of the I&C's quality assurance framework and develop investigative policies and templates.
• Support workforce planning, recruitment, induction, performance planning and development of investigators.

Skills

Investigations

Regulatory compliance

Leadership

Policy development

Education

Certificate IV (Government Investigations)

Job description

Department of Government Services VIC in Melbourne is seeking an Operations Support Manager to provide operational support and technical expertise for investigative activities within I&C. The role includes QA reviews, policy development, and continuous improvement initiatives.

The successful candidate will lead teams, ensure efficient workflows, and collaborate with the Operations Manager on workforce planning and workload optimisation, while applying best practices in administrative, civil, and