Investigations & Intelligence Leader — Hybrid

NSW Department of Customer Service; Sydney; Hybrid; AUD 150,000 - 184,000; Full time

Job summary

NSW Department of Customer Service is seeking an experienced Investigations & Intelligence Manager in Sydney to lead a team of investigators and analysts. You will guide complex fraud and compliance investigations, leveraging data analytics to inform regulatory outcomes and protect public trust.

The role requires strategic thinking, stakeholder engagement, and a proven track record in intelligence-led investigations within regulatory settings.

Qualifications

• Significant experience conducting and leading complex investigations and regulatory activities.
• Experience in criminal and/or administrative law environments is desirable.
• Ability to lead intelligence-led investigations and use analytics to guide actions.
• Strong stakeholder management and influencing skills are essential.

Responsibilities

• Lead and develop a team of investigators and intelligence professionals, fostering accountability and performance.
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• Oversee complex, high-profile and sensitive investigations.
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• Use analytics to identify risks, trends and regulatory intervention opportunities.
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• Provide strategic advice and recommendations to senior leaders on outcomes.
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• Develop and maintain investigation frameworks aligned to legislative requirements.
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• Build partnerships with government agencies and industry stakeholders to achieve outcomes.
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• Drive continuous improvement to enhance capability and service delivery.
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• Monitor emerging risks and regulatory changes to maintain contemporary practices.

Skills

Investigations leadership

Stakeholder management

Regulatory processes

Intelligence-led investigations

Analytical decision-making

Strategic advisory

Team leadership

Judgment and resilience

Education

Diploma IV in Government Investigations

Security clearance eligibility

Tools

Analytics tools

Job description

NSW Department of Customer Service is seeking an experienced Investigations & Intelligence Manager in Sydney to lead a team of investigators and analysts. You will guide complex fraud and compliance investigations, leveraging data analytics to inform regulatory outcomes and protect public trust.

The role requires strategic thinking, stakeholder engagement, and a proven track record in intelligence-led investigations within regulatory settings.