Intune & SaaS App Support Mentor

VGW USA; Western Australia; On-site; AUD 85,000 - 110,000; Full time

Job summary

VGW is seeking an Application Support Specialist in Perth, Australia, to bridge Service Desk and Systems Administration. You will manage application packaging, SaaS integrations, and end-user compute support, while guiding the IT Services team and ensuring alignment with governance standards.

You will engage with global teams and security stakeholders to optimize endpoint configurations, drive changes, and maintain secure, reliable deployment processes across enterprise applications.

Qualifications

• Proven experience with Microsoft Intune (MDM/UEM), application packaging, and software deployment.
• Hands-on experience managing and supporting SaaS platform integrations within a cloud-first environment.
• Background as a Senior Service Desk Analyst, EUC Engineer, or similar technical role within an MSP or cloud-based organisation.
• Strong communication skills with a track record of mentoring team members and translating complex technical concepts to non-technical stakeholders.
• Practical exposure to enterprise application management (e.g. Okta, Slack, Atlassian) and awareness of cybersecurity best practices.

Responsibilities

• Application packaging, configuration, and deployment across end-user devices using Microsoft Intune and UEM platforms.
• Reviewing and supporting incoming and renewing SaaS applications to ensure integration methods remain secure and reliable.
• Serving as an escalation point for complex technical issues while mentoring and upskilling the broader IT Services team.
• Collaborating with cross-functional global teams and security stakeholders to align endpoint configurations and change management with governance standards.

Skills

Intune

MDM/UEM

App packaging

SaaS integrations

Mentoring

Communication

Tools

Okta

Slack

Atlassian

Job description

VGW is seeking an Application Support Specialist in Perth, Australia, to bridge Service Desk and Systems Administration. You will manage application packaging, SaaS integrations, and end-user compute support, while guiding the IT Services team and ensuring alignment with governance standards.

You will engage with global teams and security stakeholders to optimize endpoint configurations, drive changes, and maintain secure, reliable deployment processes across enterprise applications.