SERVICE COORDINATOR

Ingersoll Rand; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Job summary

Ingersoll Rand Asia Pacific is seeking a Service Coordinator to manage and coordinate service delivery for customers. You will work with service technicians, customers and other stakeholders to develop service plans, monitor progress and ensure high quality outcomes.

Key duties include scheduling technicians for maintenance, installations and emergencies; optimise resource use; manage site access and mobilisation; maintain accurate records and update databases; and prepare service utilisation

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical thinking and problem-solving abilities.
• Attention to detail in fast-paced environments.
• Ability to handle high-pressure situations and urgent requests.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergencies.
• Optimise scheduling to ensure efficient use of technician time and resources.
• Facilitate site entry and mobilisation requirements.
• Monitor technician availability and adjust schedules for urgent requests.
• Assess customer needs and tailor service plans accordingly.
• Ensure costs are applied to service work orders promptly.
• Generate invoices post-service in line with guidelines.
• Maintain and update relevant databases and records.
• Prepare reports on service utilisation and outcomes.
• Assist in developing and improving service coordination processes.

Skills

Organisational skills

Communication skills

Team collaboration

Analytical thinking

Problem solving

Under pressure

MS Office

Tools

Scheduling software

MS Office Suite

Job description

1d ago , from Ingersoll Rand Asia Pacific

The Service Coordinator is responsible for managing and coordinating services to ensure effective and efficient service delivery to customers. This role involves working closely with service technicians, customers, and other stakeholders to develop and implement service plans, monitor progress, and ensure high quality service delivery.

Duties and Responsibilities:

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.

In addition to the duties outlined above, you are also required to perform such other duties as may be directed by your supervisor or management provided these are within your competency or training.

Relationships:

Internal:

• Communicate effectively with service technicians to coordinate quick and efficient service delivery.
• Foster positive working relationships with service technicians, ensuring clear communication and support.
• Collaborate with other departments, such as sales and parts, to ensure seamless service delivery.

External:

• Communicate effectively with customers to coordinate quick and efficient service delivery.
• Develop and maintain external relationships.
• Perform regular follow-ups to ensure ongoing customer satisfaction.

Qualifications, Experience, Knowledge, Skills, and Abilities:

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical Thinking
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.