Internal Sales Support Specialist
Bowens
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Benefits offered by this job
Job summary
Atturra is seeking a Scientific Sales Support Specialist to join our Australian laboratory technology business. You will support customers, suppliers and the external sales team, delivering quotes, processing orders, and providing technical product knowledge across a diverse range of scientific instruments.
To succeed you should hold a Life Sciences degree, have experience in a lab or technical sales support, and be adept at clear communication, CRM/ERP use, and building strong internal and
Qualifications
- Degree in Life Sciences or related field.
- Experience in laboratory, scientific support, internal sales or customer-facing scientific role.
- Strong communication and ability to explain technical concepts clearly.
- Excellent organisational skills and attention to detail.
- Experience using CRM, ERP or order management systems.
Responsibilities
- Act as a primary point of contact for customer enquiries via phone and email.
- Prepare and manage quotations for scientific equipment, consumables and spare parts.
- Process customer orders and provide updates on stock availability and lead times.
- Support the external sales team with product enquiries and account management activities.
- Qualify inbound opportunities and identify cross-selling opportunities within existing accounts.
- Maintain accurate customer records and sales activity within the CRM system.
- Coordinate closely with suppliers, logistics teams and internal stakeholders to ensure a seamless customer experience.
- Deliver high-quality service and technical support to laboratory customers.
Skills
Education
Tools
Job description
Join a Leading Scientific Instrumentation Distributor
Our client is a well-established distributor of scientific and laboratory instrumentation across Australia and New Zealand. Supporting customers across research, government, university, food, industrial and clinical laboratories, they partner with globally recognised manufacturers to provide innovative equipment, technical expertise, and outstanding customer service.
This is an excellent opportunity for a science-qualified professional looking to leverage their technical knowledge in a commercial environment, or an experienced scientific sales support professional seeking their next challenge.
Working closely with customers, suppliers and the external sales team, you will play a key role in delivering exceptional service while supporting sales growth across a diverse portfolio of scientific products and laboratory equipment.
This is a varied position that combines customer support, quoting, order management and commercial account support, allowing you to build meaningful relationships with laboratories across Australia and New Zealand.
- Act as a primary point of contact for customer enquiries via phone and email.
- Prepare and manage quotations for scientific equipment, consumables and spare parts.
- Process customer orders and provide updates on stock availability and lead times.
- Support the external sales team with product enquiries and account management activities.
- Qualify inbound opportunities and identify cross-selling opportunities within existing accounts.
- Maintain accurate customer records and sales activity within the CRM system.
- Coordinate closely with suppliers, logistics teams and internal stakeholders to ensure a seamless customer experience.
- Deliver high-quality service and technical support to laboratory customers.
- A degree in Life Sciences, Biology, Chemistry or a related scientific discipline.
- Experience working in a laboratory, scientific support, internal sales or customer-facing scientific role.
- Strong communication skills with the ability to explain technical concepts clearly.
- Excellent organisational skills and attention to detail.
- Experience using CRM, ERP or order management systems.
- A proactive and customer-focused approach.
- The ability to build strong relationships with both internal and external stakeholders.
- Opportunity to join a growing and respected scientific supplier.
- Exposure to a broad range of laboratory technologies and applications.
- Supportive team environment with genuine career development opportunities.
- A role that allows you to combine your scientific knowledge with commercial and customer-facing responsibilities.
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1300+ professionals working across Australia, New Zealand, Hong Kong and United States who are using innovation to lead the way.
The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.
Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.
At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.
We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.
- Career growth via succession planning, internal mobility programs, and mentorship opportunities.
- Ongoing investment in professional development through industry certifications.
- Employee benefits, recognition, and wellbeing platform.
- Mental health support through our Employee Assistance Program.
- Support for family and caring responsibilities, including paid parental leave.
- Employee referral program, with monetary incentives offered.
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