Internal Sales & Retention Executive

Lotus Commercial Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Laptop and phone provided

Career opportunities

Supportive team environment

Stable full-time role

Tools provided

Job summary

Lotus Commercial Pty Ltd is seeking an Internal Sales & Retention Executive to strengthen customer relationships and support growth across our expanding client base. This office-based role reports to the National Sales Manager and focuses on retention, upsell opportunities, and maintaining high service levels across accounts.

You will work closely with customers, operations and the sales team to capture opportunities, ensure a seamless experience, and drive revenue growth for our kitchen exhaust

Qualifications

• Experience in account management or sales support.
• Strong organisational and communication skills.
• Knowledge of CRM systems and quotations processes.

Responsibilities

• Follow up customer cancellation requests and implement retention strategies.
• Manage change-of-ownership opportunities to retain customer sites.
• Qualify inbound leads and customer enquiries; manage low-value and single-site opportunities.
• Prepare quotations for additional services, filter exchange programs and spare parts.
• Maintain accurate CRM records and customer activity; collaborate with operations for a seamless experience.

Job description

Smithfield, New South Wales 2164, Australia

Full-time Permanent Mid-level Senior

Description

About Lotus Commercial:

Lotus Commercial is a commercial kitchen service business with 30 years of experience servicing the hospitality industry and corporate businesses. Services include kitchen filter exchange, canopy, exhaust cleaning, air conditioning filter maintenance, and various sanitization services.

This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.

Reporting directly to the National Sales Manager, you'll play an important role in supporting the next stage of our growth journey. This is an office-based role where you'll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.

About the Role:

Key responsibilities include:

• Following up customer cancellation requests and implementing retention strategies
• Managing change-of-ownership opportunities to retain customer sites
• Qualifying inbound leads and customer enquiries
• Managing low-value and single-site opportunities
• Preparing quotations for additional services, filter exchange programs and spare parts
• Supporting non-key account management activities
• Assisting with pricing reviews and implementation of the company Price Management Process
• Following up quotations and opportunities to improve conversion rates
• Maintaining accurate CRM records and customer activity
• Working closely with operations to ensure a seamless customer experience

Who We're Looking For

This role would suit someone with experience in:

• Account management
• Sales support or administration
• Service-based industries

Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.

We're looking for someone who:

• Builds strong relationships with customers
• Enjoys helping people and solving problems
• Is highly organized and detail-focused
• Takes ownership and follows through
• Communicates confidently and professionally
• Can manage multiple priorities at once
• Has a positive, proactive attitude

Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.

What's In It For You?

• Newly created role with the opportunity to help shape the position
• Join a growing national business with excellent career opportunities
• Supportive and collaborative team environment
• Work directly with senior leadership
• Monday to Friday office-based role
• Competitive salary package
• Performance incentives
• Laptop, phone and all tools provided
• Stable, permanent full-time position

Company Overview

Lotus Commercial - Australia's Leading Commercial Kitchen Exhaust & Specialist Cleaning Company.