Internal Sales & Retention Executive

Lotus Commercial; Sydney; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Laptop & phone provided

Competitive salary

Career opportunities

Permanent full-time

Zusammenfassung

Lotus Commercial is seeking an Internal Sales & Retention Executive to strengthen relationships, support existing accounts and drive growth across our expanding customer base in Sydney. This office-based role collaborates with customers, operations and the sales team to capture opportunities and maintain our high service standards.

Reporting to the National Sales Manager, you will follow up cancellations, qualify leads, prepare quotations and keep CRM records up to date while balancing multiple

Qualifikationen

• Experience in account management, sales support or administration.
• Experience in service-based industries is beneficial.
• Knowledge of CRM systems is a plus.

Aufgaben

• Follow up customer cancellation requests and implement retention strategies.
• Manage change-of-ownership opportunities to retain customer sites.
• Qualify inbound leads and customer enquiries.
• Prepare quotations for additional services and parts.
• Maintain accurate CRM records and customer activity.
• Collaborate with operations to ensure a seamless customer experience.

Kenntnisse

Account management

Sales support

Service industries

Jobbeschreibung

Lotus Commercial is a commercial kitchen service business with 30 years of experience servicing the hospitality industry and corporate businesses. Services include kitchen filter exchange, canopy, exhaust cleaning, air conditioning filter maintenance, and various sanitization services.

This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.

Reporting directly to the National Sales Manager, you'll play an important role in supporting the next stage of our growth journey. This is an office-based role where you'll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.

About the Role:

Key responsibilities include:

• Following up customer cancellation requests and implementing retention strategies
• Managing change-of-ownership opportunities to retain customer sites
• Qualifying inbound leads and customer enquiries
• Managing low-value and single-site opportunities
• Preparing quotations for additional services, filter exchange programs and spare parts
• Supporting non-key account management activities
• Assisting with pricing reviews and implementation of the company Price Management Process
• Following up quotations and opportunities to improve conversion rates
• Maintaining accurate CRM records and customer activity
• Working closely with operations to ensure a seamless customer experience

Who We're Looking For

This role would suit someone with experience in:

• Account management
• Sales support or administration
• Service-based industries

Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.

We're looking for someone who:

• Builds strong relationships with customers
• Enjoys helping people and solving problems
• Is highly organized and detail-focused
• Takes ownership and follows through
• Communicates confidently and professionally
• Can manage multiple priorities at once
• Has a positive, proactive attitude

Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.

What's In It For You?

• Newly created role with the opportunity to help shape the position
• Join a growing national business with excellent career opportunities
• Supportive and collaborative team environment
• Work directly with senior leadership
• Monday to Friday office-based role
• Competitive salary package
• Performance incentives
• Laptop, phone and all tools provided
• Stable, permanent full-time position