Internal Sales & Customer Service Representative

Lotus Commercial Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Performance incentives

Job summary

Lotus Commercial is creating a brand-new Internal Sales & Retention Executive role within its national sales team. This office-based position strengthens customer relationships, improves retention and supports existing accounts across our expanding customer base.

Reporting to the National Sales Manager, you will manage inquiries, qualify leads, prepare quotations, maintain CRM records and collaborate with operations to ensure a seamless customer experience with outstanding service.

Qualifications

• Experience in internal sales, customer service or account management.
• Strong relationship-building and problem-solving skills.
• Highly organized and detail-focused.
• Ability to manage multiple priorities.

Responsibilities

• Follow up customer cancellation requests and implement retention strategies.
• Manage change-of-ownership opportunities to retain customer sites.
• Qualify inbound leads and customer enquiries.
• Manage low-value and single-site opportunities.
• Prepare quotations for additional services, filter exchange programs and spare parts.
• Support non-key account management activities.
• Assist with pricing reviews and the company Price Management Process.
• Follow up quotations and opportunities to improve conversion rates.
• Maintain accurate CRM records and customer activity.
• Work closely with operations to ensure a seamless customer experience.

Skills

Internal sales

Customer service

Account management

Sales support

Operations coordination

Tools

CRM software

Job description

Job Description

Help Shape a Brand-New Role in a Growing National Business

As Lotus Commercial continues to grow across Australia, we’re creating a brand-new position within our national sales team.

This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.

Reporting directly to the National Sales Manager, you’ll play an important role in supporting the next stage of our growth journey. This is an office-based role where you’ll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.

About the Role

Key responsibilities include:

• Following up customer cancellation requests and implementing retention strategies
• Managing change-of-ownership opportunities to retain customer sites
• Qualifying inbound leads and customer enquiries
• Managing low-value and single-site opportunities
• Preparing quotations for additional services, filter exchange programs and spare parts
• Supporting non-key account management activities
• Assisting with pricing reviews and implementation of the company Price Management Process
• Following up quotations and opportunities to improve conversion rates
• Maintaining accurate CRM records and customer activity
• Working closely with operations to ensure a seamless customer experience

Who We’re Looking For

This role would suit someone with experience in:

• Internal sales
• Customer service
• Account management
• Sales support or administration
• Operations coordination
• Service-based industries

Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.

We’re looking for someone who:

• Builds strong relationships with customers
• Enjoys helping people and solving problems
• Is highly organized and detail-focused
• Takes ownership and follows through
• Communicates confidently and professionally
• Can manage multiple priorities at once
• Has a positive, proactive attitude

Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.

What’s In It For You?

• Newly created role with the opportunity to help shape the position
• Join a growing national business with excellent career opportunities
• Supportive and collaborative team environment
• Work directly with senior leadership
• Monday to Friday office-based role
• Competitive salary package
• Performance incentives
• Laptop, phone and all tools provided
• Stable, permanent full-time position

About Lotus Commercial

Lotus Commercial is a national industrial services business with more than 30 years of experience servicing hospitality, corporate, government and mining clients throughout Australia. We are HACCP accredited and operate from offices across NSW, QLD, VIC and WA, with exciting growth plans ahead.