National Internal Sales & Retention Executive

Lotus Commercial Pty; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Phone provided

Performance incentives

Descripción de la vacante

Lotus Commercial is creating a brand-new Internal Sales & Retention Executive role within its national sales team. This office-based position strengthens customer relationships, improves retention and supports existing accounts across our expanding customer base.

Reporting to the National Sales Manager, you will manage inquiries, qualify leads, prepare quotations, maintain CRM records and collaborate with operations to ensure a seamless customer experience with outstanding service.

Formación

• Experience in internal sales, customer service or account management.
• Strong relationship-building and problem-solving skills.
• Highly organized and detail-focused.
• Ability to manage multiple priorities.

Responsabilidades

• Follow up customer cancellation requests and implement retention strategies.
• Manage change-of-ownership opportunities to retain customer sites.
• Qualify inbound leads and customer enquiries.
• Manage low-value and single-site opportunities.
• Prepare quotations for additional services, filter exchange programs and spare parts.
• Support non-key account management activities.
• Assist with pricing reviews and the company Price Management Process.
• Follow up quotations and opportunities to improve conversion rates.
• Maintain accurate CRM records and customer activity.
• Work closely with operations to ensure a seamless customer experience.

Conocimientos

Internal sales

Customer service

Account management

Sales support

Operations coordination

Herramientas

CRM software

Descripción del empleo

Lotus Commercial is creating a brand-new Internal Sales & Retention Executive role within its national sales team. This office-based position strengthens customer relationships, improves retention and supports existing accounts across our expanding customer base.

Reporting to the National Sales Manager, you will manage inquiries, qualify leads, prepare quotations, maintain CRM records and collaborate with operations to ensure a seamless customer experience with outstanding service.