Internal Sales Representative - Johns Building Supplies

Big River Group Pty Ltd; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Job Security

Supportive Team Culture

Career Development

Variety & Customer Interaction

Competitive Remuneration

Job summary

Big River Group is seeking an Internal Sales Representative to join our team. You will be the first point of contact for trade and retail customers, helping them find the right solutions while delivering outstanding service.

You’ll work with customers, suppliers, warehouse and dispatch teams to ensure orders are processed accurately and delivered on time, building long-term relationships. Whether you have experience in building supplies or are developing a sales career in construction, this role

Qualifications

• Experience in building supplies, timber, hardware, construction products or a related industry.
• Strong customer service and communication skills.
• Confidence building relationships with trade customers and contractors.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• A positive attitude, strong work ethic and willingness to learn.
• Previous sales or customer service experience within the building or construction industry will be highly regarded but is not essential for the right candidate.

Responsibilities

• Provide exceptional face-to-face, telephone and email customer service.
• Process customer orders accurately and efficiently.
• Prepare competitive quotations and follow up opportunities.
• Provide product information and technical guidance across a broad range of building materials.
• Build and maintain strong relationships with trade customers and builders.
• Coordinate with warehouse and logistics teams to ensure customer expectations are met.
• Maintain accurate customer, quote and sales records.
• Contribute to branch sales growth and customer retention initiatives.

Skills

Building supplies experience

Customer service

Communication skills

Organisational skills

Relationship building

Multitasking

Job description

Description

At Johns Building Supplies, we’ve built our reputation on exceptional customer service, reliable supply and genuine industry knowledge. As part of the Big River Group, an ASX-listed Australian company with more than 120 years of history, we combine the personal service and community focus of a local business with the stability, resources and career opportunities of a national organisation.

This is an excellent opportunity to join a highly regarded team where your contribution is valued and your career development is supported.

The Opportunity

We are seeking a motivated and customer-focused Internal Sales Representative to join our team.

As a key member of our sales operation, you will be the first point of contact for many of our trade and retail customers, helping them find the right solutions for their projects while delivering outstanding service every day.

You’ll work closely with customers, suppliers, warehouse and dispatch teams to ensure orders are processed accurately and delivered on time, whilst building long-term customer relationships that drive repeat business.

Whether you’re already experienced in building supplies or looking to further develop your sales career within the construction industry, this role offers genuine opportunities for growth.

What You’ll Be Doing

• Provide exceptional face-to-face, telephone and email customer service.
• Process customer orders accurately and efficiently.
• Prepare competitive quotations and follow up opportunities.
• Provide product information and technical guidance across a broad range of building materials.
• Build and maintain strong relationships with trade customers and builders.
• Coordinate with warehouse and logistics teams to ensure customer expectations are met.
• Maintain accurate customer, quote and sales records.
• Contribute to branch sales growth and customer retention initiatives.

What We’re Looking For

You’ll thrive in this role if you enjoy helping customers, solving problems and working in a fast-paced team environment.

Ideally, you’ll bring:

• Experience in building supplies, timber, hardware, construction products or a related industry.
• Strong customer service and communication skills.
• Confidence building relationships with trade customers and contractors.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• A positive attitude, strong work ethic and willingness to learn.

Previous sales or customer service experience within the building or construction industry will be highly regarded but is not essential for the right candidate.

What We Offer

• Job Security
• Supportive Team Culture
• Career Development
• Variety & Customer Interaction
• Competitive Remuneration

Applicants must have unrestricted working rights in Australia.

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit and business needs.

Company Overview

Big River Group manufactures a range of construction products including timber and steel formwork, timber flooring, plywood and decorative panels, as well as distributing a broad range of other building products from well-known local and international suppliers, focusing primarily on the commercial and residential, civil and infrastructure construction trade market segments. Big River owns and manages 26 sites across Australia and New Zealand, encompassing Big River Building Trade Centres, Big River Commercial, Timberwood Panels, Plytech and SLQ. Big River provides customers with the security of a full support network, and technical expertise at every stage of the product lifecycle. This is the guarantee of quality and service that Big River has based its 130+ years of success on.