Internal Sales Representative

GLT Trailers; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Job summary

GLT Trailers is seeking a Sales Representative to convert enquiries into sales, build strong customer relationships, and deliver an exceptional customer experience throughout the sales journey. You will manage inbound enquiries, qualify opportunities, prepare quotations, and follow up through to conversion, while supporting retention and identifying repeat business opportunities.

The role requires customer-focused, commercially minded, organised, and proactive individuals who can manage multiple

Qualifications

• Experience in sales, customer service, or sales coordination.
• Strong relationship-building and communication skills.
• CRM data management and accuracy are essential.

Responsibilities

• Handle inbound inquiries and qualify customer opportunities.
• Prepare quotations and drive opportunities to close.
• Maintain accurate lead, quote, and customer data in the CRM.
• Collaborate with Sales, Production, Engineering, Finance and Marketing teams.

Skills

Sales experience

Customer service

CRM administration

Relationship building

Communication skills

Tools

CRM software

Job description

Build relationships, solve customer challenges, and drive sales growth at GLT!

Manage inbound enquiries, qualify opportunities, prepare quotations, and deliver an exceptional customer experience while helping customers find the right solution and supporting the continued growth of the GLT business.

About The Role

The Sales Representative is responsible for converting enquiries into sales, building strong customer relationships, and delivering an exceptional customer experience throughout the sales journey.

Working across designated product categories, you will manage inbound enquiries, qualify opportunities, prepare quotations, and follow up opportunities through to conversion. You'll play a key role in supporting customer retention, identifying repeat business opportunities, and ensuring all customer interactions and sales activities are accurately maintained within the CRM.

Success in this role comes from being customer-focused, commercially minded, organised, and proactive in managing multiple opportunities while collaborating closely with Sales, Production, Engineering, Finance, and Marketing teams.

In This Role, You’ll:

• Manage inbound sales enquiries and qualify customer requirements.
• Build strong customer relationships that drive repeat business and customer retention. Prepare quotations and convert opportunities into sales outcomes.
• Identify upselling and cross-selling opportunities across the product portfolio.
• Maintain accurate customer, lead, quote, and opportunity information within the CRM.
• Provide prompt and professional customer service, resolving enquiries efficiently.
• Collaborate with internal teams to deliver exceptional customer outcomes.
• Contribute market insights, customer feedback, and continuous improvement initiatives.

What We're Looking For

• Experience in sales, internal sales, customer service, or sales coordination.
• Strong relationship-building, communication, and customer engagement skills.
• Highly organised with the ability to manage multiple priorities.
• Commercially aware with a focus on achieving results.
• Strong attention to detail and CRM administration skills.
• Experience within trailers, transport, manufacturing, heavy equipment, or industrial sectors will be highly regarded.

Physical Requirements

• Ability to work in an office based open plan environment
• Ability to travel by road or air for customer visits and industry events as required
• Comfortable working within a manufacturing environment across all seasons, including Queensland summer and winter conditions.

Success In This Role

You will be successful if you consistently deliver a high-quality customer experience, build lasting customer relationships, convert opportunities into sales, maintain accurate sales information, and contribute positively to the growth and performance of the GLT Sales team.

This role is ideal for someone who enjoys working with customers, achieving results, and being part of a collaborative team focused on growth and continuous improvement.