Internal Sales Officer (Temp)

HRCheck Aust Pty Ltd; Melbourne; On-site; AUD 42,000 - 60,000; Full time

Job summary

HRCheck Aust Pty Ltd in Melbourne’s industrial precinct is seeking an Internal Sales Officer on a 6-month temporary basis to cover maternity leave. Based at our Truganina site, you will manage customer relationships, process orders and respond to enquiries while supporting ongoing product requirements.

This is a hands-on role in a non-high-pressure environment, with opportunities to turn into permanent employment depending on business needs.

Qualifications

• Previous experience in Internal Sales, Customer Service, Account Management or Sales Support
• A professional and confident phone manner
• Strong administration and organisational skills
• Experience processing orders and managing customer enquiries
• Excellent communication and relationship-building abilities
• High attention to detail and accuracy
• Strong computer literacy and confidence navigating multiple systems

Responsibilities

• Manage inbound customer enquiries via phone and email
• Process customer orders and quotations
• Build and maintain strong relationships with existing customers
• Identify upselling and cross-selling opportunities
• Follow up with inactive customers to re-engage business relationships
• Provide product information and customer support
• Work closely with internal teams to ensure customer needs are met
• Maintain accurate records within company systems
• Deliver a consistently high standard of customer service

Skills

Customer service

Phone etiquette

Administrative skills

Communication skills

Attention to detail

Computer literacy

Relationship building

Sales support

Tools

SAP

Sage

Job description

Join a Global Leader in Industrial Packaging Solutions

Our client, based in Truganina, is a global leader in industrial packaging, automation and end-of-line packaging solutions. Supporting customers across manufacturing, logistics, warehousing and distribution industries, they provide innovative products and services that help businesses protect, secure and transport goods efficiently.

An opportunity has become available for an experienced Internal Sales Officer (Temp) to join their established and supportive team, covering a short-term maternity leave position.

This role is expected to run for a minimum of six months and offers the chance to gain experience within a respected global organisation. While the position is being recruited as a temporary placement, there may be potential for a permanent position depending on future business requirements.

About the Role

Working within a close-knit Internal Sales team, you'll be responsible for managing customer relationships, processing orders, responding to enquiries and identifying opportunities to grow existing business.

This is not a high-pressure sales environment. Instead, the focus is on delivering exceptional service to long-term customers, many of whom have partnered with the business for years. You'll become a trusted point of contact while supporting customers with their ongoing product and service requirements.

Key Responsibilities

• Manage inbound customer enquiries via phone and email
• Process customer orders and quotations
• Build and maintain strong relationships with existing customers
• Identify upselling and cross-selling opportunities
• Follow up with inactive customers to re-engage business relationships
• Provide product information and customer support
• Work closely with internal teams to ensure customer needs are met
• Maintain accurate records within company systems
• Deliver a consistently high standard of customer service

About You

You are a customer-focused professional who enjoys building relationships and takes pride in delivering outstanding service.

To be successful, you will bring:

• Previous experience in Internal Sales, Customer Service, Account Management or Sales Support
• A professional and confident phone manner
• Strong administration and organisational skills
• Experience processing orders and managing customer enquiries
• Excellent communication and relationship-building abilities
• High attention to detail and accuracy
• Strong computer literacy and confidence navigating multiple systems

Available to work Monday to Friday - on-site full-time hours (38 hours per week). This is not negotiable.

SAP, Sage or similar ERP system experience

Experience within manufacturing, industrial, wholesale, distribution, engineering or packaging environments

What's on Offer?

• $36.83 per hour (inclusive of casual loading) + Super + Benefits (treated like part of the team, car parking, staff functions etc)
• Full-time hours, Monday to Friday
• Comprehensive product and systems training
• Supportive and welcoming team culture
• Opportunity to work with a globally recognised organisation
• Ongoing work - forecasted as potentially a 6 month temporary placement
• Potential for ongoing employment, subject to future business needs

HRCheck is a proud equal opportunity employer where we value diversity and inclusivity across our workforces and talent networks.

Visit: www.hrcheck.com.au

Follow: HRCheck via instagram.com/hrcheck

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