Internal Sales Coordinator

Dometic; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Dometic is seeking an Internal Sales Coordinator – OEM to support growth of OEM customers across Australia. You will collaborate with internal teams, manage the sales pipeline in CRM, and help identify and convert opportunities from lead generation to revenue.

You will coordinate with customer service, supply chain and product support to ensure smooth order fulfilment and provide market insights to shape sales strategies, while building strong relationships with OEM partners.

Qualifications

• 3–5+ years' experience in inside sales or sales support.
• Experience in RV, automotive aftermarket, or OEM/B2B distribution.
• Proven outbound lead generation and pipeline development success.
• Strong CRM capability managing opportunities and interactions.
• Commercial confidence in pricing and customer solutions.

Responsibilities

• Manage and maintain an active sales pipeline with CRM.
• Coordinate with customer service, supply chain, warranty, and product support.
• Provide regular reporting and market insights to support sales strategies.
• Generate qualified leads and opportunities through outbound calls and emails.
• Identify and develop OEM, upfitter, dealership and trade opportunities across Australia.
• Reactivate dormant accounts through account development plans.
• Conduct cross-sell and upsell activities with OEM customers.
• Follow up quotations and opportunities to maximise conversions.

Skills

Inside sales

CRM proficiency

Lead generation

Customer engagement

Communication skills

Tools

CRM software

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control and Other Applications.

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our motivation is to create smart, sustainable and reliable products with outstanding design for an outdoor and mobile lifestyle in the areas of Food & Beverage, Climate, Power & Control and Other Applications.

About The Position

As an Internal Sales Coordinator – OEM, reporting to the Head of OEM Sales, you will be critical in supporting the growth of new and existing OEM customers across Australia. This will be achieved through close collaboration with internal teams outreach, pipeline management, and supporting the team and customers to ensure every sales opportunity is identified, progressed, and converted.

Your Main Responsibilities

• Manage and maintain an active sales pipeline, ensuring all opportunities are accurately tracked within CRM systems.
• Coordinate with customer service, supply chain, warranty, and product support teams to ensure seamless order fulfilment.
• Provide regular reporting and market insights to support sales strategies and business growth initiatives.
• Generate qualified leads and sales opportunities through outbound calling, email campaigns, and proactive customer engagement.
• Identify and develop new OEM, upfitter, dealership, and trade-based customer opportunities across Australia.
• Reactivate dormant and underperforming accounts through structured account development plans.
• Conduct cross-sell and upsell activities by identifying complementary products and solutions that add value for OEM customers.
• Follow up quotations, enquiries, and opportunities to maximise conversion rates and secure revenue outcomes.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

In addition, we offer:

• A collaborative and supportive team environment.
• Opportunities for professional development and career progression.

,

A suitable background would be a solid experience within sales, customer engagement or sales support environment – as well as the following qualifications and experiences:

• 3–5+ years' experience in inside sales, customer engagement, sales support, or a similar commercial role.
• Experience within RV, automotive aftermarket, manufacturing, technical products, OEM, or B2B distribution environments.
• Proven success in outbound lead generation, pipeline development, opportunity qualification, and account reactivation.
• Strong CRM capability with experience managing opportunities, customer interactions, and sales activities.
• Commercial confidence when discussing products, pricing, and customer solutions.
• Experience working with OEMs, dealerships, workshops, installers, service centres, or trade-based customers is highly regarded.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong relationship-building and customer engagement skills.
• A proactive, results-driven approach with a passion for sales growth.
• Excellent communication, influencing, and negotiation abilities.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and commitment to follow-through.
• The ability to work collaboratively across departments to achieve shared goals.
• Strong analytical and problem-solving skills.
• A growth mindset with a willingness to learn and adapt in a fast-paced environment.

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.