Internal Sales

Bowens; Greater Shepparton; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Coffees and Friday BBQ breakfasts

Wellbeing program

Training opportunities

Product discounts

Career development

Incentives and rewards

Job summary

Bowens is seeking a proactive sales support coordinator to assist an Account Manager and ensure outstanding customer service. You will process orders, quotes and build strong relationships with suppliers and customers across the Bowens network.

Ideal candidates bring experience in sales support, excellent communication, and a customer-first attitude. You will contribute to store KPIs while enjoying a collaborative, growth-focused team environment with on-site parking and a culture that values

Qualifications

• Experience in a sales support/administration role handling orders and quotes.
• Customer-first attitude with strong planning and organisational skills.
• Strong communication skills via phone and email.
• Willingness to learn and enjoy teamwork while meeting targets.
• Ability to build internal and external relationships and contribute to store KPIs.

Responsibilities

• Support an Account Manager with customer service excellence.
• Process orders and quotes accurately and promptly.
• Build and develop relationships with stakeholders.
• Liaise with suppliers to source products and information for customers.
• Complete take-offs and follow up on quote submissions.
• Look for ways to add value to Bowens and customers' businesses.

Skills

Customer service

Order processing

Relationship building

Communication

Sales mindset

Detail orientation

Job description

Bowens is an AFR Top 150 privately owned business and the largest independent supplier of building materials in Australia with a proud history dating back to 1894. We have 700+ employees and pride ourselves on being a leader in the supply of building products to the trade market, innovation and our employee development/training programs.

Why join Bowens?

• Above award rate + 17.5% leave loading + annual increases + opportunity to cash out sick leave


• Be part of a growing Australian owned business where a company value is “fun”


• 8 weeks paid parental leave


• Free on-site parking, coffees and friday bbq breakfasts


• Wellbeing program including EAP services, health education sessions, fun runs and more


• Genuine training opportunities – sales cadetship, product training and leadership development


• Discounts on company product and access to exclusive offers from corporate partners


• Opportunity to build a career and take up different development opportunities


• Ongoing incentives and fun team rewards.

Your duties will include but are not limited to:

• Support an Account Manager \"buddy\" in providing outstanding customer service


• Processing orders and quotes in an efficient, accurate and prompt manner


• Build and continue developing relationships with internal and external stakeholders


• Liaising with various suppliers to source products and information for customers


• Completing take offs and follow up on quote submissions


• Continually look for ways to add value to Bowens and our customers business

We are looking for an individual who possess the below skills:

• Ideally, prior experience in a sales support/administration position processing orders and quotes.


• Possess a 'Customer Comes First' attitude with sound planning, organisational and attention to detail skills


• Strong communication skills both over the phone and via email.


• A willingness to learn and have fun whilst getting the job done


• Strong relationship building, analytical and problem solving skills


• A sales mindset with the ability to contribute to store KPI’s

All applicants will be required to undergo a pre-employment medical including drug and alcohol testing. All applicants will be treated in the strictest of confidence. Due to high number of applicants only successful applicants will be contacted. No agencies please.

Bowens is a AFR Top 150 privately owned company and a fourth-generation family owned Australian business with a proud history dating back to 1894. We have 1200+ employees and pride ourselves on creating the structure for our teams to build their career. With 19 stores throughout Melbourne and regional Victoria in addition to online order and deliver we offer one of the largest varieties of quality timber and building supplies in Australia.