Internal Review Officer (APS5) – Policy & Appeals

Randstad Pty; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Randstad Pty in Melbourne seeks an APS5 Internal Review Officer to conduct formal administrative reviews of decisions on participant eligibility and funding. You will examine evidence against legislation, rules and policies, maintain a caseload under strict timeframes, and communicate outcomes with sensitivity and clarity.

The role requires trauma-informed, culturally responsive, person-centred engagement with individuals and representatives, ensuring fair, evidence-based recommendations while

Qualifications

• Interpret and apply statutory frameworks, rules, and policies to weigh evidence and develop defensible recommendations.
• Manage competing priorities and active caseloads within statutory timeframes.
• Communicate decisions, review rights, and appeals processes clearly.
• Apply trauma-informed, culturally responsive practices when interacting with individuals and representatives.
• Understand disability and functional impacts to ensure fair, evidence-based recommendations.
• Navigate digital case management software and CRM platforms to maintain records.
• Uphold privacy, confidentiality and public sector ethics.

Responsabilités

• Conduct formal administrative reviews of decisions on participant eligibility and funding.
• Communicate outcomes and appeal mechanisms to individuals and representatives.
• Manage an active caseload within statutory timeframes.
• Explain review outcomes clearly and provide rights and appeals guidance.

Connaissances

Legal interpretation

Caseload management

Communication

Trauma-informed practice

Disability awareness

Case management software

Privacy & ethics

Outils

CRM software

Microsoft Office

Video conferencing

Description du poste

Randstad Pty in Melbourne seeks an APS5 Internal Review Officer to conduct formal administrative reviews of decisions on participant eligibility and funding. You will examine evidence against legislation, rules and policies, maintain a caseload under strict timeframes, and communicate outcomes with sensitivity and clarity.

The role requires trauma-informed, culturally responsive, person-centred engagement with individuals and representatives, ensuring fair, evidence-based recommendations while