APS5 Complaints Officer - Trauma-Informed & Impactful

Randstad Pty; Melbourne; In loco; AUD 63.000 - 89.000; Tempo pieno

Descrizione del lavoro

Randstad is seeking two APS5 Complaints Officers for a Federal Government client. Based in Geelong, Broadmeadows, or Richmond (Victoria), you will manage escalated, moderately complex complaints and liaise with participants, nominees, senior internal teams, and external oversight bodies.

This is a 6-month contract with potential extensions. The role pays $55.24 per hour plus super. Australian citizenship is mandatory to apply.

Competenze

• Experience interpreting legislation and policy to resolve matters.
• Strong advocacy and human rights understanding.
• Ability to manage escalated complex complaints under deadlines.
• Trauma-informed communication with participants and representatives.

Mansioni

• Manage end-to-end escalated complaints and investigations within deadlines.
• Prepare clear written communications and conduct professional calls with stakeholders.
• Monitor critical incidents and escalate safeguarding when required.
• Maintain case notes and data integrity across systems (PACE/CRM).
• Apply relevant legislation and policies to resolve issues and improve processes.
• Demonstrate resilience and self-care when handling distressing cases.

Conoscenze

Contemporary attitude

Interpersonal skills

Legislative interpretation

Autonomy

Emotional resilience

Disability background

Descrizione del lavoro

Randstad is seeking two APS5 Complaints Officers for a Federal Government client. Based in Geelong, Broadmeadows, or Richmond (Victoria), you will manage escalated, moderately complex complaints and liaise with participants, nominees, senior internal teams, and external oversight bodies.

This is a 6-month contract with potential extensions. The role pays $55.24 per hour plus super. Australian citizenship is mandatory to apply.