Internal Review Officer

Chandler Macleod Group; Melbourne; On-site; AUD 63,000 - 89,000; Full time

Job summary

Chandler Macleod Group is seeking an experienced Internal Review Officer in Melbourne to undertake reviews of decisions on participant access, eligibility, and funded supports. You will analyse information, interpret legislation and policy, and provide evidence-based recommendations while managing a caseload within statutory timeframes.

The role requires strong analytical skills, attention to detail, sound judgement, and a commitment to participant-centred outcomes.

Qualifications

• Experience interpreting and applying legislation, policy, procedures or regulatory frameworks.
• Ability to analyse information and evidence to develop logical, balanced recommendations.
• Strong attention to detail and ability to make sound decisions based on information.
• Excellent written communication skills, including reporting and assessments.
• Strong stakeholder engagement skills and the ability to communicate complex information clearly.

Responsibilities

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply legislation, policy, and guidelines to support fair recommendations.
• Prepare clear, objective review findings and recommendations.
• Communicate review outcomes, rights, and appeal pathways professionally.
• Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
• Manage a caseload while meeting legislative and timeframes.
• Maintain accurate records and documentation for defensible review processes.
• Apply person-centred, trauma-informed, and culturally responsive approaches.
• Contribute to quality assurance and service delivery improvements.
• Maintain knowledge of relevant legislation, policy, and frameworks.

Skills

Legislation interpretation

Analytical reasoning

Policy analysis

Report writing

Stakeholder engagement

Education

Law/Public Administration/Disability Studies

Related qualification in Health/Human Services

Job description

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Agency's External Review team manages matters before the Administrative Review Tribunal (ART), with a focus on resolving disputes in a fair, consistent, and timely manner. The team works closely with participants, representatives, legal practitioners, and internal stakeholders to support effective outcomes while balancing legislative obligations and operational priorities. Operating in a fast-paced environment, the team manages complex and sensitive matters and plays an important role in improving the experience of individuals engaging with the review process.

About the Role

The Agency is seeking an experienced Internal Review Officer to undertake reviews of decisions relating to participant access, eligibility, and funded supports. This role is suited to professionals who enjoy analysing complex information, interpreting legislation and policy, and making evidence-based recommendations. You will manage a caseload of review matters while ensuring decisions are completed accurately, within required timeframes, and in line with legislative and operational requirements. The successful candidate will demonstrate strong analytical skills, attention to detail, sound judgement, and a commitment to delivering participant-focused outcomes.

Key Responsibilities

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply relevant legislation, policy, operational guidelines, and procedures to support fair and consistent recommendations.
• Prepare clear, objective, and well-reasoned review findings and recommendations.
• Communicate review outcomes, review rights, and appeal pathways in a professional and timely manner.
• Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
• Manage a caseload of review matters while meeting legislative and operational timeframes.
• Maintain accurate records and documentation to support compliant and defensible review processes.
• Apply person-centred, trauma-informed, and culturally responsive approaches when dealing with sensitive matters.
• Contribute to quality assurance activities, continuous improvement initiatives, and service delivery enhancements.
• Maintain knowledge of relevant legislation, policy, and operational frameworks.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Agency's External Review team manages matters before the Administrative Review Tribunal (ART), with a focus on resolving disputes in a fair, consistent, and timely manner. The team works closely with participants, representatives, legal practitioners, and internal stakeholders to support effective outcomes while balancing legislative obligations and operational priorities. Operating in a fast-paced environment, the team manages complex and sensitive matters and plays an important role in improving the experience of individuals engaging with the review process.

About the Role

The Agency is seeking an experienced Internal Review Officer to undertake reviews of decisions relating to participant access, eligibility, and funded supports. This role is suited to professionals who enjoy analysing complex information, interpreting legislation and policy, and making evidence-based recommendations. You will manage a caseload of review matters while ensuring decisions are completed accurately, within required timeframes, and in line with legislative and operational requirements. The successful candidate will demonstrate strong analytical skills, attention to detail, sound judgement, and a commitment to delivering participant-focused outcomes.

Key Responsibilities

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply relevant legislation, policy, operational guidelines, and procedures to support fair and consistent recommendations.
• Prepare clear, objective, and well-reasoned review findings and recommendations.
• Communicate review outcomes, review rights, and appeal pathways in a professional and timely manner.
• Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
• Manage a caseload of review matters while meeting legislative and operational timeframes.
• Maintain accurate records and documentation to support compliant and defensible review processes.
• Apply person-centred, trauma-informed, and culturally responsive approaches when dealing with sensitive matters.
• Contribute to quality assurance activities, continuous improvement initiatives, and service delivery enhancements.
• Maintain knowledge of relevant legislation, policy, and operational frameworks.

You Must Have

• Experience interpreting and applying legislation, policy, procedures, or regulatory frameworks.
• Demonstrated ability to analyse information and evidence to develop logical, balanced, and defensible recommendations.
• Strong attention to detail and ability to make sound decisions based on available information.
• Excellent written communication skills, including experience preparing reports, findings, recommendations, or assessments.
• Strong stakeholder engagement skills and the ability to communicate complex information clearly and professionally.
• Experience managing competing priorities and caseloads within established timeframes.
• Ability to manage sensitive or complex matters using sound judgement and professionalism.
• Strong organisational skills and experience maintaining accurate records and case documentation.
• Commitment to delivering participant-focused outcomes and high-quality customer service.
• Ability to work collaboratively within a team environment while managing individual responsibilities.

Highly Desirable

• Experience within government, administrative review, regulatory, disability, health, community services, or human services environments.
• Knowledge of administrative review processes and evidence-based decision-making.
• Experience assessing complex information and preparing recommendations in a legislative or policy-driven environment.
• Knowledge of disability, functional impact, or participant-centred service delivery models.
• Experience using case management, customer relationship management (CRM), or workflow management systems.
• Qualifications in Law, Public Administration, Social Work, Psychology, Human Services, Disability Studies, or a related discipline.

Benefits

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Location: Melbourne, VIC
• $55.24 Hourly + Super

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 19th November 2026