Internal Quality Assurance Officer

Greenbank Environmental; Mornington; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Pro rata salary

Supportive team on Mornington Peninsul

Job summary

Greenbank Environmental Inc. seeks a diligent Audit & Compliance Administrator to join our Mornington team. This role blends audit support with hands-on administration, requiring meticulous record-keeping, data entry and liaison with regulators.

You will verify installations by phone, review claims against registries, and help keep our processes robust. Reporting to the Operations Manager, you’ll attend ESIA meetings, update SOPs and checklists, and contribute to fraud prevention while

Qualifications

• 2-3 years of experience in administration, compliance, audit, quality assurance or a similar role, ideally in a regulated industry.
• Excellent organisation and time management with the ability to manage competing deadlines across a part-time week.
• Exceptional attention to detail and data accuracy.

Responsibilities

• Coordinating the audit schedule, booking phone audits and keeping audit files, registers and trackers up to date.
• Running phone audits with households and businesses to confirm installations and upgrades.
• Cross-checking claims against registries, and reviewing installation evidence.
• Doing data entry, updating records and maintaining accurate compliance documentation across systems.
• Flagging red flags and supporting fraud detection and prevention.
• Preparing clear reports and notes for the Operations Manager, tracking actions through to completion.
• Gathering documents for regulator audits and information requests.
• Managing compliance correspondence with customers, installers and registries.
• Attending ESIA meetings and regulator sessions, reporting back on scheme changes.
• Maintaining and updating SOPs, templates, audit scripts and checklists.

Skills

Administration

Compliance

Audit

Quality assurance

Data entry

Excel

Microsoft 365

Tools

Bridgeselect

Xero

REC

VEEC registries

Job description

This newly created position combines audit and compliance support with hands‑on administration. It suits someone who is organised, enjoys detail and likes keeping records and processes in order. Reporting to the Operations Manager, you will manage audit and compliance administration, phone customers to verify their installations, cross-check claims against our systems and the scheme registries, and help detect and prevent fraud. You will also attend ESIA meetings and industry events and keep the team up to date on scheme changes.

This can be a full‑time or part‑time role worked across five days a week (Monday to Friday), with shorter days that fit around school hours or other commitments.

Key responsibilities

• Coordinating the audit schedule, booking phone audits and keeping audit files, registers and trackers up to date.
• Running phone audits with households and businesses to confirm installations and upgrades.
• Cross-checking claims against Bridgeselect, Monday, Xero and the REC, VEU and other registries, and reviewing installation evidence.
• Doing data entry, updating records and maintaining accurate compliance documentation across our systems.
• Flagging red flags and discrepancies and supporting fraud detection and prevention.
• Preparing clear reports, meeting notes and summaries for the Operations Manager, and tracking actions through to completion.
• Gathering documents and evidence for regulator audits and Requests for Information.
• Managing compliance correspondence, inboxes and follow‑ups with customers, installers and registries.
• Attending ESIA meetings, industry events and regulator sessions, and reporting back on scheme changes.
• Helping maintain and update our SOPs, templates, audit scripts and checklists.

About you

• 2-3 years of experience in administration, compliance, audit, quality assurance or a similar role, ideally in a regulated industry.
• Excellent organisation and time management, with the ability to manage competing deadlines across a part‑time week.
• Exceptional attention to detail - you notice when things do not add up.
• Strong data entry skills and experience keeping accurate records and filing systems.
• Confidence on the phone and a professional manner.
• Clear written communication and the ability to report findings simply to senior management.
• Strong Excel and Microsoft 365 skills, integrity and sound judgement.
• A basic understanding of internal controls, risk and audit processes (desirable).
• Knowledge of environmental energy schemes, or experience in the solar, battery, energy efficiency or environmental services industry (desirable).

About us

Greenbank Environmental helps solar, battery and energy efficiency businesses create and trade environmental certificates across Australia, including STCs, LGCs, VEECs and PDRS certificates. We run a compliance‑first business, and integrity in every claim is at the core of what we do.

Attractive salary package (pro rata for part‑time)

Part‑time hours spread across five days available to the right candidate, with flexible start and finish times.

Direct reporting to the Operations Manager and real influence on how we manage audit and compliance.

Exposure to regulators and industry bodies across the Australian renewable energy and energy efficiency schemes.

A supportive team based on the Mornington Peninsula.