Internal / Counter Sales Representative

123 Hub; Gold Coast City; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Base salary 65k-75k AUD (base + super)

Base salary 75k-95k AUD (base + super)

No weekends

On-the-job training

Structured induction

Clear path to leadership

Supportive team environment

Job summary

123RecruitNow is seeking an enthusiastic Internal / Counter Sales Representative for their Mudgeeraba, QLD store. You’ll greet walk-in customers, handle phone enquiries and drive sales while building lasting relationships in a fast-paced environment.

The role offers full-time, Monday to Friday hours with no weekend work and a clear path to leadership as the Gold Coast branch grows. Training will be provided, with opportunities to develop product knowledge and customer service expertise within a

Qualifications

• Proven experience in retail sales or customer-facing roles in fast-paced environments.
• Strong communication and interpersonal skills with diverse customer types.
• Ability to meet or exceed sales targets and drive revenue growth.
• Proficiency with point-of-sale systems and basic computer literacy.
• Excellent organisational skills to manage multiple interactions simultaneously.

Responsibilities

• Greet customers and assess needs to recommend products and services.
• Demonstrate product features to convert enquiries into sales.
• Process sales transactions accurately using the POS system.
• Handle telephone enquiries with product information and quotations.
• Build and maintain strong customer relationships with personalised service.
• Achieve individual and team sales targets while maintaining customer satisfaction.
• Maintain a clean and welcoming counter area showcasing products.
• Monitor counter-level stock and communicate stock requirements.
• Answer product questions and escalate complex issues to the team.
• Support colleagues during peak trading periods.

Skills

Retail sales

Customer service

Communication

POS systems

Organisational skills

Teamwork

Problem solving

Manual handling

Tools

POS software

Job description

123RecruitNow is seeking an enthusiastic and customer-focused Internal / Counter Sales Representative to join our client’s team at their Mudgeeraba, QLD location. This is a full-time position based at a physical store location, where you will be the face of our business, engaging directly with walk-in customers and handling telephone enquiries. In this role, you will play a crucial part in driving sales, building customer relationships, and ensuring every interaction reflects the high standards of service that define our client’s reputation. Your contribution will directly impact their revenue targets and customer satisfaction metrics, making this a strategically important position within our sales function.

This role is ideal for someone ready to start training for a management position, or an individual with management experience seeking a new role with an organisation where they can define their future and help build a larger team, supporting their re‑entry into a management position in the near future, on their terms.

Candidates who bring experience from any of the following industries will be highly regarded, as existing product knowledge and industry networks allow you to add value and progress more quickly from day one:

Fasteners

Building and construction products / supplies

Trade counter

Hardware / wholesale

About the role

123RecruitNow is seeking an enthusiastic and customer-focused Internal / Counter Sales Representative to join our client’s team at their Mudgeeraba, QLD location. This is a full-time position based at a physical store location, where you will be the face of our business, engaging directly with walk-in customers and handling telephone enquiries. In this role, you will play a crucial part in driving sales, building customer relationships, and ensuring every interaction reflects the high standards of service that define our client’s reputation. Your contribution will directly impact their revenue targets and customer satisfaction metrics, making this a strategically important position within our sales function.

This role is ideal for someone ready to start training for a management position, or an individual with management experience seeking a new role with an organisation where they can define their future and help build a larger team, supporting their re‑entry into a management position in the near future, on their terms.

Candidates who bring experience from any of the following industries will be highly regarded, as existing product knowledge and industry networks allow you to add value and progress more quickly from day one:

• Fasteners

• Building and construction products / supplies

• Trade counter

• Industrial supplies

• Hardware / wholesale

Key responsibilities

• Greet customers upon arrival and assess their needs to provide tailored product and service recommendations

• Demonstrate product features and benefits in a clear and persuasive manner to convert enquiries into sales

• Process sales transactions accurately using the point-of-sale system, ensuring proper documentation and payment handling

• Handle incoming telephone enquiries professionally, providing product information and quotations

• Build and maintain strong customer relationships through excellent service and personalised interaction

• Achieve individual and team sales targets whilst maintaining a focus on customer satisfaction

• Maintain an organised, clean and welcoming counter area that showcases products effectively

• Manage inventory awareness at the counter level and communicate stock requirements

• Answer product questions with accuracy and elevate complex queries to appropriate team members

• Contribute to a positive team environment and support colleagues during peak trading periods

What we’re looking for

• Proven experience in retail sales, counter sales or customer-facing sales roles within a fast-paced environment

• Strong communication and interpersonal skills, with the ability to build rapport with diverse customer types from trade industries

• Demonstrated ability to meet or exceed sales targets and drive revenue growth

• Proficiency with point-of-sale systems and basic computer literacy

• Excellent organisational skills, with the ability to manage multiple customer interactions simultaneously

• A positive, professional attitude and commitment to delivering outstanding customer service

• Reliability and punctuality, with a strong work ethic

• A product-knowledge development mindset – a willingness to learn about our offerings and industry

• Problem-solving skills and the ability to handle customer concerns with patience and diplomacy

• Comfortable with regular manual handling (lifting up to approximately 5–10kg)

Preferred: previous experience in a similar industry (fasteners, hardware, building supplies or trade) demonstrating sales excellence

What’s on offer

123RecruitNow works with businesses that provide supportive and dynamic workplaces where your contributions are valued. Our client is committed to the professional development of their team members and offers genuine opportunities to build your sales expertise and progress your career, including a real path into leadership as the branch grows. They believe in maintaining a healthy work–life balance, this is a Monday-to-Friday role with no weekend work, and recognise the importance of a positive workplace culture. Their team benefits from a collaborative environment where success is celebrated and support is always available.

On offer:

• $65,000-$75,000 (base + super) for candidates with limited to no industry experience

• $75,000 - $95,000 (base + super) for industry experienced candidates

• Additional benefits may be considered for experienced candidates, such as a car, laptop etc

• Permanent, full-time security — Monday to Friday, 8:00am–4:30pm, no weekends

• Full on-the-job training and a structured induction

• A clear path to advancement and leadership in a growing branch

• A close-knit, supportive team where your work is noticed

Our client is an equal opportunities employer and welcomes applications from individuals of all backgrounds. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please do not hesitate to contact us.

About our client

Our client is a well-established supplier of fasteners and construction products, serving builders, tradespeople and industry across South East Queensland. With a strong reputation built on product knowledge, reliable service and genuine customer relationships, they are growing their Gold Coast branch and investing in the people who will grow with them.

123RecruitNow (ABN 40 627 623 607) is a trading name of 123 Achieve Pty Ltd.