Permanent Trade Counter Specialist - Customer Experience

Tradezone Pty Ltd; Brisbane; Vor Ort; AUD 48.000 - 60.000; Vollzeit

Benefits dieser Stelle

Permanent full-time role

Weekly pay and annual leave accrual

Monthly lunches

Development opportunities

Zusammenfassung

Tradezone Pty Ltd is expanding its Ipswich-Bundamba team to enhance our customer service and sales experience. The Trade Counter Team Members will engage with contractors and homeowners, handling inquiries, processing orders, and delivering product advice in a fast-paced environment.

We offer permanent full-time roles with weekly pay, employee leave accrual from day one, and development opportunities within a growing national business that values teamwork and hands-on service.

Qualifikationen

• Experience in customer service with a strong work history.
• Interpersonal skills to lead from the front with customers and suppliers.
• Forklift license and current driving experience is highly regarded.

Aufgaben

• Be the face of Tradezone to customers, delivering a seamless customer service experience across order, pick and receive lifecycle.
• Assist with sales enquiries and provide product advice to customers.
• Professionally prepare orders and support loading of products for customers.
• Support autonomous, on-the-ground customer service and sales growth.

Kenntnisse

Customer Service

Interpersonal Skills

Forklift License

Jobbeschreibung

Tradezone is one of Australia’s leading online electrical wholesalers, combining innovation, technology and exceptional customer service to shape the future of the electrical industry. We specialise in providing electrical, solar, and HVAC supplies to contractors all across Australia. Our family owned and operated philosophy has driven our successes and enabled us to keep growing. We have Distribution Centres located throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Perth and our Head Office on the Gold Coast.

Due to continued growth, we are now expanding into Ipswich, Bundamba and are seeking professional and solutions-driven Trade Counter Team Members to come on board as a part of our founding team

We service building contractors to homeowners and everyone in between. Our aim is to provide a seamless customer service experience for them. This role involves engaging in all aspects of our Sales process for our Customers and Suppliers.

Shift hours

Monday - Friday: 5:00am - 1:30pm

Monday - Friday: 6:00am - 2:30pm

Monday - Friday: 8:30am - 5:00pm

with Saturdays 5:30am - 9:30am on a rotating roster as overtime!

Please note we are looking for team members who are comfortable working across different shift times depending on business needs. If you're looking for consistent hours while still having the flexibility to work across a range of shifts, we'd love to hear from you!

What We Offer

Secure your future with a permanent full-time role, weekly pay and leave accrual from day one

A chance to showcase your skills in an established company that values your time

Join a team you'll enjoy working with, complete with monthly lunches and modern tools

Grow your career with genuine development opportunities in a business that promotes from within

Responsibilities

Be the face of Tradezone to our Customers - First impressions last and we pride ourselves on providing a seamless Customer Service experience from Order, Pick & Receive lifecycle - You'll be across it all.

Delivering exceptional customer service by efficiently managing sales and enquiries, understanding customer needs, and providing tailored product advice and value-adding solutions.

Professionally preparing customer orders, safely loading products, and providing friendly, hands-on assistance to ensure a smooth and positive customer experience.

This role will be ideal for a Trade qualified person wanting an autonomous role ‘off the tools’ or Customer service expert to drive their own success across our customer service and sales.

Required Knowledge and Skills

Self-motivated and resilient mindset through a strong career in Customer Service – shown through your work history

Interpersonal skills that showcase your ability to ‘lead from the front’ to our Internal and External stakeholders (Customers & Suppliers)

A valid Forklift License and recent driving experience will be highly regarded

Due to the immediate nature of this role - we will only accept applications that hold full working rights in Australia

If you are seeking a career change or a role that suits your current work/life balanceApply today!

Please ensure your resume is updated with your most recent work history. Only shortlisted candidates will be contacted.

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