Internal Claims Adjuster

Crawford & Company; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Crawford & Company is seeking a Property Claims Consultant to manage a portfolio of property claims from lodgement to resolution. You will support customers throughout the claims process while building your technical knowledge and claims expertise in a collaborative, client‑facing role.

We value someone with at least 1 year in claims or general insurance, strong communication skills, and a proactive approach to learning.

Qualifications

• 1+ year of experience in claims, general insurance or a similar claims-focused role.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confidence managing competing priorities in a fast-paced environment.
• A positive, proactive approach and willingness to continue learning.

Responsibilities

• Managing a portfolio of property claims from lodgement through to resolution
• Supporting and guiding customers throughout the claims process
• Reviewing claim documentation, policies and coverage information
• Investigating claims and gathering relevant information
• Liaising with customers, insurers and service providers
• Assisting with claim assessments, reserves and settlement outcomes

Skills

Communication

Customer service

Organization

Prioritisation

Education

Certificate IV in Loss Adjusting or General Insurance qualification

Job description

Join Crawford as a Property Claims Consultant and take the next step in your insurance career. In this role, you will manage a portfolio of property claims from lodgement through to resolution, supporting customers throughout the claims process while building your technical knowledge and claims expertise.

We are ideally looking for someone with at least 1 year experience in claims or general insurance who is confident communicating with customers and stakeholders and keen to continue developing their career.

What’s In It For You?

• Permanent opportunity with long-term career potential
• Hybrid working arrangements with 3 days in the office and 2 days from home
• Ongoing training and support to continue developing your claims expertise
• Be part of a friendly, supportive team that celebrates success and helps each other grow
• Explore career opportunities across Crawford’s national and global network

Why Crawford?

For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career. Our people benefit from the scale and stability of a global organisation while enjoying the support, collaboration and close-knit culture of a local team.

What You Will Be Doing

• Managing a portfolio of property claims from lodgement through to resolution
• Supporting and guiding customers throughout the claims process
• Reviewing claim documentation, policies and coverage information
• Investigating claims and gathering relevant information
• Liaising with customers, insurers and service providers
• Assisting with claim assessments, reserves and settlement outcomes

What We Are Looking For

Essential

• 1+ year of experience in claims, general insurance or a similar claims-focused role
• Strong communication and customer service skills
• Excellent organisation and attention to detail
• Confidence managing competing priorities in a fast-paced environment
• A positive, proactive approach and willingness to continue learning

Desirable

• Previous exposure to property claims
• Experience working within an insurer, loss adjuster or claims management environment
• Certificate IV in Loss Adjusting or a General Insurance-related qualification Career Growth at Crawford

Career Growth at Crawford

We are committed to helping our people continue developing their technical expertise and building rewarding careers. Depending on your interests and career goals, you could progress into external loss adjusting, specialist claims positions or broader opportunities across Crawford’s national and international network.