External Claims Adjuster

Crawford and Company; Orange City Council; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Car allowance

Annual performance bonus

Company laptop

Company phone

Hybrid working

Training & development

Job summary

Crawford is seeking an External Claims Adjuster in the Orange region to manage commercial and domestic property claims from notification through settlement. You will inspect damage, investigate causes, assess losses and coordinate trades while delivering customer-focused outcomes.

Join a regional team with autonomy and growth opportunities, including a car allowance, annual bonus, and a company laptop and phone. Hybrid working supports work–life balance and professional development.

Qualifications

• Experience in loss adjusting, claims management for property, construction or trades.
• Strong written and verbal communication, stakeholder management and reporting skills.
• Ability to manage competing priorities and make sound decisions.

Responsibilities

• Manage property claims from notification through to settlement.
• Inspect damage, investigate causes and assess losses.
• Review coverage and make sound settlement recommendations.
• Coordinate trades, specialists and service providers.
• Manage reserves, costs and claim documentation.
• Prepare clear reports and maintain accurate records.
• Deliver timely, compliant and customer-focused outcomes.

Skills

Loss adjusting

Claims management

Property/Construction experience

Report writing

Stakeholder management

Customer focus

Decision making

Driver's license

Job description

Make a meaningful impact across the Orange region as an External Claims Adjuster with Crawford. You’ll manage a diverse portfolio of commercial and domestic property claims from initial notification through to settlement, using your property expertise, investigation and problem-solving skills to deliver positive outcomes for customers and clients.

With genuine autonomy, variety in your day and the support of an experienced regional team, this is an opportunity to build your expertise while making a visible difference in the local community.

Why Join Crawford?

• Rewarding package – Competitive salary, annual performance bonus and car allowance, plus a company laptop and phone
• Flexibility & autonomy – Enjoy hybrid working and the freedom to take ownership of your portfolio
• Supportive team culture – Join a collaborative, high-performing regional team where your contribution matters
• Grow your expertise – Access training and development to strengthen your technical capability
• Make an impact – Play a visible role supporting customers and communities across the Orange region

What You Will Do

• Manage property claims from notification through to settlement
• Inspect damage, investigate causes and assess losses
• Review coverage and make sound settlement recommendations
• Coordinate trades, specialists and service providers
• Manage reserves, costs and claim documentation
• Prepare clear reports and maintain accurate records
• Deliver timely, compliant and customer-focused outcomes

What You Will Bring

You will be confident working independently, enjoys solving problems and builds strong relationships with customers and stakeholders. You will bring:

• Experience in loss adjusting, claims management, property, construction, building or trades
• Strong communication, stakeholder management and report-writing skills
• The ability to manage competing priorities and make sound decisions
• A customer-focused approach, with empathy and professionalism
• A current driver’s licence and Australian/New Zealand work rights
• A willingness to complete a police check and continue developing your expertise

About Crawford

Crawford is the world’s largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.