Interim Onsite Home Services Manager: Lead & Mentor

St Sergius Aged Care; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

St Sergius Aged Care seeks an experienced Home Services Manager for a six-month, full-time, on-site contract in South Western Sydney to lead Support at Home and CHSP services.

Reporting to the CEO, you will oversee day-to-day operations for about 120 clients, drive quality care and regulatory compliance, manage budgets, and mentor a newly appointed Home Services Lead through a structured training program.

Qualifications

• Significant management experience in Australian home care services
• Strong knowledge of aged care legislation, regulatory requirements, quality standards and clinical governance
• Demonstrated experience managing multidisciplinary teams, operational performance and service budgets
• Sound understanding of home care funding, participant budgets, care management and service delivery systems
• Proven ability to coach, mentor and develop emerging managers
• Excellent communication, stakeholder engagement, problem-solving and reporting skills
• Relevant tertiary qualifications in nursing, health, community services, business or management
• Desirable: Experience working with culturally and linguistically diverse communities

Responsibilities

• Provide operational leadership across Support at Home and CHSP services
• Oversee care planning, service delivery, participant budgets, workforce management and service performance
• Ensure compliance with the Aged Care Act 2024, Aged Care Quality Standards and Support at Home program requirements
• Monitor clinical governance, incident management, complaints, risk management and continuous improvement
• Manage financial and operational performance, including budget utilisation, service delivery efficiency and KPIs
• Lead and support team leaders, care management staff and the broader home care workforce
• Provide regular performance, quality and operational reports to the CEO
• Deliver a structured competency-based training and mentoring program for the newly appointed Home Services Lead, including practical activities, competency assessments and regular progress reporting to the CEO
• Support the progressive transfer of management responsibilities to the incumbent as competence is demonstrated

Skills

Communication

Stakeholder engagement

Problem-solving

Reporting

Mentoring

Education

Nursing degree

Health/Community services degree

Business degree

Management qualification

Job description

St Sergius Aged Care seeks an experienced Home Services Manager for a six-month, full-time, on-site contract in South Western Sydney to lead Support at Home and CHSP services.

Reporting to the CEO, you will oversee day-to-day operations for about 120 clients, drive quality care and regulatory compliance, manage budgets, and mentor a newly appointed Home Services Lead through a structured training program.