Integrated Service Manager

Access Group Solutions; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Access Group Solutions is seeking an integrated services manager to lead the Security, Cleaning and Maintenance teams at a high-profile shopping centre in Sydney's Inner West. You will drive service excellence, mentor site leaders and coordinate across client, staff and stakeholders to ensure seamless delivery.

You are a strategic, proactive leader with strong communication and people skills, able to manage operations, rostering, reporting and risk, while upholding safety and industry standards.

Qualifications

• Relevant experience in Guest Related Services.
• Proven experience leading Security, Cleaning, and Maintenance professionals.
• Minimum two (2) years experience in a supervisor/manager role.
• Proficient report writing, analysis and presentation skills.
• Current NSW Security Licence, Class A and C.
• First Aid Licence.
• Police check within the last 3 months.

Responsibilities

• Drive service delivery excellence and support team leaders to achieve targets.
• Manage client, customer, internal and external relationships.
• Oversee recruitment and onboarding of new team members.
• Support staff with training and growth of knowledge and skills.
• Develop employee performance, recognition and reward programs.
• Supervise and ensure compliance with SOPs, policies and procedures.
• Provide clear, concise reporting to property management.
• Contractor management and operations support.
• Emphasize safety management and incident/ emergency response.

Skills

Guest Services

Security Leadership

Maintenance Leadership

Staff Motivation

Communication Skills

Team Leadership

Analytical Reporting

Time Rostering

Education

CPP20218 Certificate II in Security Operations

Certificate III Security Operations

Certificate IV Frontline Management

First Aid Certification

Police Check (within last 3 months)

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Access Group Solutionsis a dynamic and market leading provider of Integrated Soft Services in the retail space for over thirty years.

Integrated Services Manager

This position is an ideal opportunity for a highly motivated strategic thinker, with great attention to detail and high levels of collaboration, with the ability to effectively communicate to clients, customers, staff and various other stakeholders.

The successful applicant will lead a team dedicated to ensuring the delivery of an exceptional level of service.

About the Role

Are you a proactive and dynamic leader with a passion for enhancing and delivering exceptional service within the retail property industry? This is a fantastic opportunity for an experienced Integrated Service Manager (‘ISM’) to manage and enhance the delivery of our services at a high-profile Shopping Centre located in the Inner West of Sydney.

In this role, you will lead the Security, Cleaning and Maintenance teams with the daily operations of the shopping centre.

Fostering a collaboration and strategic decision-making capacity is critical to this role, the ISM will work across all teams to ensure consistent delivery of all aspects of the contract. We need a forward thinking, motivated, cross functional leader with experience and knowledge of security, cleaning, maintenance, property management and operations. If you are eager to make a substantial impact in a dynamic environment, this role is for you!

This role provides the opportunity for the right individual to:

Lead, support and motivate the site service teams in the delivery of excellence for the client, customers, internal and external stakeholders.

Be a strong support for the onsite operations teams.

Vibrant, spirited and a real go getter.

Your responsibilities will include, but are not limited to:

• Driving and Delivering excellence in our service delivery and supporting our team leaders to achieve their targets.
• Managing client, customer, internal and external relationships
• Oversee recruitment and support new team member onboarding.
• Support staff with training and the growth of knowledge and skills.
• Develop employee performance, reward and recognise achievements.
• Supervise and provide direction and compliance with industry standards, standard operating procedures, company and business policy and procedures.
• Clear and concise reporting to the property management team.
• Contractor management and operations support.
• Emergency, incident, safety management. Safety First, always.

Who we are looking for

We are seeking an exceptional leader with a strong background in service and operational management. You should be highly motivated by the opportunity to drive improvements, deliver excellence, and manage fantastic teams in a diverse and inclusive environment.

You will also have:

Essential Skills and Experience

• Relevant experience in Guest Related Services.
• Proven experience managing Security, Cleaning, and Maintenance professionals.
• Ability to lead, encourage and motivate.
• Minimum two (2) years experience in a supervisor, manager capacity or similar role.
• Proficient report writing, analysis and presentation skills
• Basic rostering and timesheet administration skills
• Demonstrated professional communication and exceptional customer service.
• Understanding of operational functions within the shopping centre industry.
• Certificate II in Security Operations (CPP20218) and current Security Licence NSW, Class A, C.
• Current First Aid Licence.
• Police check within the last 3 months.

Desired Skills and Experience

• Introductory Excel course.
• Introductory Microsoft Office Suite course.
• Certificate III Security Operations.
• Certificate IV of Frontline Management or similar.
• Experience and understanding in Emergency Management.
• Understanding of Risk Management.
• Understanding of Contractors and Contractor management.

Access Group Solutions is committed to working towards a diverse and inclusive workforce. We acknowledge, respect and value the differences of all our team members, and welcome applicants of all backgrounds to apply.