Client Services Front Desk Specialist — Intake & Referrals

RGIT Australia; Ipswich City; On-site; AUD 43,000 - 50,000; Full time

Job summary

Neta Care Holistic Health Services in Brookwater, Queensland is seeking a Client Services Front of House Officer to be the first point of contact for clients, referrers and visitors. You will manage referrals, intake, administration and customer service with a friendly, professional demeanor.

This role covers onboarding referrals, interpreting funding options, creating service agreements, maintaining client profiles in Akuety and SharePoint, coordinating reception and room bookings, and

Qualifications

• Certificate III in Business Administration or demonstrated equivalent experience
• Minimum 12 months experience in a client services, intake or service coordination role
• Experience interpreting funded plans and preparing service agreements
• Customer service experience in high-volume enquiry environments with conversion focus
• NDIS Worker Screening Check current
• Valid paid employment or exemption Blue Card
• Excellent verbal and written communication with customer service focus
• Attention to detail and ability to manage competing priorities
• Friendly and professional demeanour in person, by phone and in writing
• Certificate IV in Business Administration or related field
• Experience in disability/aged care/healthcare sectors
• Experience with NDIS, Support at Home or agency funding
• Background in sales, business development or customer contact centre
• Proficiency in Microsoft Office and client management systems
• Experience building professional relationships with clients, staff and stakeholders

Responsibilities

• Respond to and follow up referral enquiries from health, government, community and internal sources
• Receive, track and onboard referrals within mandated turnaround times
• Explain funding options to clients and stakeholders
• Create and manage service agreements through to signing and filing
• Create and maintain client profiles in Akuety and SharePoint
• Greet and assist clients, visitors and staff promptly
• Answer incoming calls and direct to the right person
• Monitor the reception inbox and route enquiries
• Maintain reception and meeting spaces and coordinate room bookings
• Manage mail, deliveries and couriers
• Provide general admin support including data entry and filing
• Follow up enquiries until a decision is reached
• Match enquiries to the right Neta Care service
• Track enquiry to commencement and assist with reporting on conversions
• Build and maintain professional relationships with clients, referral sources and internal stakeholders

Skills

Client services

Administration

Customer service

Communication

Education

Certificate III in Business Administration

Certificate IV in Business Administration

NDIS Worker Screening Check

Job description

Neta Care Holistic Health Services in Brookwater, Queensland is seeking a Client Services Front of House Officer to be the first point of contact for clients, referrers and visitors. You will manage referrals, intake, administration and customer service with a friendly, professional demeanor.

This role covers onboarding referrals, interpreting funding options, creating service agreements, maintaining client profiles in Akuety and SharePoint, coordinating reception and room bookings, and