Intake Officer: No Weekend Work in Community Housing

Community Accommodation & Support Agency Inc; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

SCHADS Award Level 5.1

Work/life balance with no weekend work

Salary packaging and employer superann

A supportive team environment with opp

The opportunity to make a meaningful

Job summary

Community Accommodation & Support Agency Inc (CASA) in Mackay, QLD, is seeking an Intake Officer to be the first point of contact for people seeking housing support. You will assess needs, manage risk, provide information and referrals, and coordinate short-term responses for individuals and families facing housing stress.

This fast-paced, people-facing role requires sound judgement, emotional intelligence and the ability to stay calm under pressure.

Qualifications

• Demonstrated experience working with people who are homeless or at risk of homelessness.
• Proven ability to de-escalate situations and work safely with distressed clients.
• Understanding of housing legislation and regulatory frameworks, including Residential Tenancies and Rooming Accommodation Act 2008.
• Strong written and verbal communication skills.
• Ability to complete digital intake assessments and maintain accurate client records in real time.
• Sound computer literacy with Microsoft Office and client management systems.
• Strong time management and prioritisation in a reactive service environment.
• Understanding of Workplace Health and Safety requirements.

Responsibilities

• Conduct intake assessments with clients, gathering information and completing required documentation.
• Build rapport with clients through active listening and trauma-informed engagement.
• Assess and manage client risk, including indicators of vulnerability, self-harm, family violence, abuse, or financial distress.
• Apply de-escalation techniques and maintain professional boundaries.
• Arrange short-term accommodation options, including motel bookings.
• Administer brokerage and financial assistance in accordance with funding requirements and internal procedures.
• Provide appropriate referrals and support in line with CASA’s No Wrong Door Policy.
• Meet key performance indicators and compliance requirements across relevant programs.

Skills

Homelessness experience

De-escalation

Communication skills

Time management

Workplace Health and Safety

Vulnerable populations understanding

Tools

Microsoft Office

Client management systems

Job description

Community Accommodation & Support Agency Inc (CASA) in Mackay, QLD, is seeking an Intake Officer to be the first point of contact for people seeking housing support. You will assess needs, manage risk, provide information and referrals, and coordinate short-term responses for individuals and families facing housing stress.

This fast-paced, people-facing role requires sound judgement, emotional intelligence and the ability to stay calm under pressure.