Intake Officer

Glenray Industries Limited; Bathurst; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Salary packaging up to AU$15,900 for生活

Employee discounts on bills, groceries

EAP: confidential sessions

Training and career development

Values-driven culture

Job summary

Glenray Industries Limited in Bathurst is seeking an Intake Officer to be the first point of contact for individuals and carers seeking support services. The role supports the NDIS onboarding process and includes administration and coordination with operations to ensure high-quality customer service.

The position is part-time, located in Bathurst, and requires strong communication skills, attention to detail, and confidentiality.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Ability to maintain confidentiality.
• Experience in disability support is desirable.

Responsibilities

• Prepare accurate intake quotes and service agreements aligned with NDIS funding.
• Renew and track existing participant service agreements.
• Guide prospective participants through intake and service options.
• Maintain up-to-date knowledge of NDIS funding and services available.
• Develop positive relationships and rapport with internal and external stakeholders.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Confidentiality

Disability experience

Job description

At Glenray, we believe everyone deserves the opportunity to live a meaningful and connected life. Every day, our team supports people living with disability across the Central West to achieve their goals - at home, at work and in the community. We're looking for an Intake Officer to join our team in Bathurst - we’re looking for someone who thrives on helping people!

If you’re interested in more information about us, please visit our website: https://glenray.com.au

Our core organisational values are:

Positivity: We seek the positive in a challenging world

Connection: We focus on people first and nurture meaningful relationships

Integrity: We will do the right thing, hold ourselves accountable and honour our commitments

Commitment:We go above and beyond to do the very best

Respect: We are inclusive and treat people with dignity, honesty and empathy

Do these values appeal to you? If so, read on!

What we can offer you:

• Salary Packaging: Up to $15,900 for everyday living expenses and $2,650 for meals and entertainment - all tax free
• Access to discounts on everyday expenses such as bills, groceries, fuel, retail and electronics
• Employee Assistance Program (EAP): Access to free confidential sessions with counsellors, dietitians and lawyers - giving you a potential saving of up to $2,500
• Ongoing training and career development opportunities
• A values-driven culture where your contribution is recognised and celebrated

About the role:

We have apart-time positionavailable in Bathurstwithin ourNDIS Support Services Division. In this part-time role, you will be the first point of contact for individuals and carers seeking support services at Glenray. This role is integral in supporting the NDIS onboarding process in collaboration with operations to ensure a high level of customer service. As part of this team, the successful candidate will also assist with administration and support.

Key responsibilities include:

• Prepare accurate quotes and service agreements aligned with NDIS funding
• Renew and track existing participant service agreements
• Guide prospective participants through intake and service options
• Maintain up to date knowledge of NDIS funding and services available
• Develop positive relationships and rapport with internal and external stakeholders

We're looking for someone who has:

• Strong verbal and written communication skills
• Ability to manage multiple priorities
• Strong attention to detail
• Ability to maintain confidentiality
• Experiencein a similar role or background in disability support is highly desirable

Note: Our commitment to safety means successful applicants must hold (or are willing to obtain) current Drivers Licence, First Aid, NDIS Worker Check and Working with Children Check.

This role requires you to work 9:00 am - 3:00 pm, Monday - Friday. By applying for this position you are confirming you are available to work Monday - Friday, 9:00 am - 3:00 pm.