Intake & Client Services Officer – Part-Time

Coast and Country Community Services; Nowra; On-site; AUD 41,000 - 59,000; Part time

Job summary

Coast and Country Community Services (CCCS) in Nowra is looking for an Intake Officer to join our Customer Journey Team. You will be the first point of contact for clients, families and volunteers, helping them navigate available services and feel welcomed from their very first interaction.

This part-time role (27.5 hours per week across 5 days) offers meaningful work, supportive colleagues and the chance to contribute to aged care, NDIS and community services.

Qualifications

• Experience in customer service, administration, intake or community services.
• Excellent communication and interpersonal skills.
• Warm, patient and professional with diverse backgrounds.
• Strong organisational skills and attention to detail.
• Confidential handling of sensitive information.
• Proactive, flexible and team-focused attitude.
• Experience in aged care, NDIS, community transport or client management systems would be highly regarded but not essential.

Responsibilities

• Respond to phone, email, and online enquiries professionally.
• Support initial enquiries across transport, NDIS, home support, and volunteers.
• Gather information to understand client needs and next steps.
• Provide clear information on services, eligibility and referrals.
• Maintain accurate client records and update internal systems.
• Follow up outstanding information, documents and consent.
• Link clients to the appropriate internal teams.
• Collaborate to ensure a smooth client journey.

Skills

Customer service

Administration

Intake experience

Communication

Confidentiality

Organisational skills

Job description

Coast and Country Community Services (CCCS) in Nowra is looking for an Intake Officer to join our Customer Journey Team. You will be the first point of contact for clients, families and volunteers, helping them navigate available services and feel welcomed from their very first interaction.

This part-time role (27.5 hours per week across 5 days) offers meaningful work, supportive colleagues and the chance to contribute to aged care, NDIS and community services.