Intake Support Officer

Coast and Country Community Services; Nowra; On-site; AUD 41,000 - 59,000; Part time

Job summary

Coast and Country Community Services (CCCS) in Nowra is looking for an Intake Officer to join our Customer Journey Team. You will be the first point of contact for clients, families and volunteers, helping them navigate available services and feel welcomed from their very first interaction.

This part-time role (27.5 hours per week across 5 days) offers meaningful work, supportive colleagues and the chance to contribute to aged care, NDIS and community services.

Qualifications

• Experience in customer service, administration, intake or community services.
• Excellent communication and interpersonal skills.
• Warm, patient and professional with diverse backgrounds.
• Strong organisational skills and attention to detail.
• Confidential handling of sensitive information.
• Proactive, flexible and team-focused attitude.
• Experience in aged care, NDIS, community transport or client management systems would be highly regarded but not essential.

Responsibilities

• Respond to phone, email, and online enquiries professionally.
• Support initial enquiries across transport, NDIS, home support, and volunteers.
• Gather information to understand client needs and next steps.
• Provide clear information on services, eligibility and referrals.
• Maintain accurate client records and update internal systems.
• Follow up outstanding information, documents and consent.
• Link clients to the appropriate internal teams.
• Collaborate to ensure a smooth client journey.

Skills

Customer service

Administration

Intake experience

Communication

Confidentiality

Organisational skills

Job description

Coast and Country Community Services – Nowra NSW

Coast and Country Community Services (CCCS)

Location:Nowra
Employment Type: Part-Time | 27.5 hours per week across 5 days
Pay Rate: $36.22 per hour + superannuation

Be the welcoming first point of contact for people accessing essential community services.

Are you a friendly, organised and compassionate professional who enjoys helping people?

Coast and Country Community Services (CCCS) is looking for an enthusiastic Intake Officer to join our Customer Journey Team.

In this role, you'll be the first point of contact for clients, families, volunteers and community members, helping them navigate available services and ensuring they feel welcomed, informed and supported from their very first interaction.

This is a rewarding opportunity to make a genuine difference in your local community while working within a supportive, values-driven organisation.

About the Role

As our Intake Officer, you'll play an important role in creating a positive experience for people connecting with CCCS.

Your key responsibilities will include:

• Responding to phone, email and online enquiries in a friendly and professional manner.
• Supporting initial enquiries across community transport, NDIS, Support at Home and volunteer services.
• Gathering relevant information to understand client needs and identify appropriate next steps.
• Providing clear information about services, eligibility and referral processes.
• Maintaining accurate client records and updating internal systems.
• Following up outstanding information, documentation and consent requirements.
• Connecting clients, families and volunteers with the appropriate internal teams.
• Working collaboratively to ensure a smooth and positive client journey.

About You

We're looking for someone who enjoys helping others, communicates with empathy and can confidently manage multiple priorities.

To succeed in this role, you'll bring:

• Experience in customer service, administration, intake or community services.
• Excellent communication and interpersonal skills.
• A warm, patient and professional approach when dealing with people from diverse backgrounds.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and maintaining accurate records.
• The ability to handle sensitive information with discretion and confidentiality.
• A proactive, flexible and team-focused attitude.
• Experience in aged care, NDIS, community transport, volunteer coordination or client management systems would be highly regarded, but is not essential.

Why Join CCCS?

At Coast and Country Community Services, we're passionate about helping people stay connected, independent and supported in their communities.

When you join our team, you'll enjoy:

Meaningful work – Make a positive difference in people's everyday lives.

Supportive team – Work alongside people who genuinely care about their community.

Professional development – Opportunities to learn and develop your skills.

Competitive remuneration – $36.22 per hour plus superannuation, with salary packaging benefits where eligible.

Ready to Make a Difference?

If you're an organised, approachable and community-minded professional who enjoys helping people, we'd love to hear from you.

CCCS is committed to providing a safe, inclusive and respectful environment for clients, volunteers and employees. The successful applicant will be required to complete relevant pre-employment checks and compliance requirements.