Compassionate Intake & Admin Officer (Part-Time) – Family Services

Uniting; Newcastle-Maitland; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Job summary

Uniting Counselling and Mediation in Campbelltown is seeking an Intake and Administration Officer on a part-time 28-hour week contract. The role is based at our Campbelltown Counselling and Mediation centre and requires four consecutive days 9am–5pm (Tue–Fri) with Thursdays 10am–6pm, for a 12-month initial term with likely extension.

The role involves intake interviews, risk screening, file creation, and providing information on services, fees, and family law basics.

Qualifications

• Certificate qualifications or above in social welfare / behavioural science.
• 1-3 years of work experience in a related position.
• Experience managing individuals in distress or crisis is ideal.

Responsibilities

• Conduct intake interviews and three appointments per day, followed by case administration.
• Screen for safety and risk, gather demographics, and assess presenting issues.
• Create and manage client files, case notes, and coordinate appointments.
• Provide clear information about family law, services, and fees (including collection processes).
• Respond with empathy to clients from diverse backgrounds including CALD and LGBTQIA+ communities.
• Refer clients to appropriate services when needed.
• Handle reception and administration duties including invoicing and keeping records.
• Maintain confidentiality and follow mandatory reporting and internal protocols.
• Participate in monthly team meetings and ongoing training.

Skills

Empathy

Organised

Data entry

Communication

Diversity & inclusion

Education

Social welfare / behavioural science qualification

Job description

Uniting Counselling and Mediation in Campbelltown is seeking an Intake and Administration Officer on a part-time 28-hour week contract. The role is based at our Campbelltown Counselling and Mediation centre and requires four consecutive days 9am–5pm (Tue–Fri) with Thursdays 10am–6pm, for a 12-month initial term with likely extension.

The role involves intake interviews, risk screening, file creation, and providing information on services, fees, and family law basics.