Intake & Admin Officer: Purpose-Driven Support

Wesley Mission Queensland Limited; City of Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Discounts on private health insurance

Gym memberships

Travel and more benefits

Job summary

Wesley Mission Queensland Limited is seeking an Administration and Intake Officer for the Way Back Support program in Brisbane. The role covers reception, referrals, intake, and coordination of administrative tasks to support individuals in distress and ensure program compliance.

The position requires IT proficiency (Office 365, TechOne) and strong communication, with a focus on empathy, accuracy, and stakeholder liaison across teams and external partners.

Qualifications

• Relevant admin or community services qualification or equivalent experience.
• Strong interpersonal and communication skills with empathy.
• Experience supporting people in emotional distress is desirable.

Responsibilities

• Maintain program compliance, audits, and accreditation.
• Keep credentialing, registrations, insurance, and MOUs current.
• Liaise with internal and external stakeholders.
• Prepare weekly invoices in TechOne.
• Provide reception and frontline admin support.
• Process referrals and conduct intake and follow-ups.
• Coordinate staff induction and orientation.
• Maintain IT services.
• Reconcile WMQ credit cards.
• Assist with events and meetings.

Skills

Interpersonal communication

Empathy

Support for people in distress

Education

Admin or community services qualification/experience

Tools

Office 365

TechOne

Databases

Job description

Wesley Mission Queensland Limited is seeking an Administration and Intake Officer for the Way Back Support program in Brisbane. The role covers reception, referrals, intake, and coordination of administrative tasks to support individuals in distress and ensure program compliance.

The position requires IT proficiency (Office 365, TechOne) and strong communication, with a focus on empathy, accuracy, and stakeholder liaison across teams and external partners.