Admissions Admin Officer - Family-Centered Support

Wesley Mission Queensland Limited; Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing support

Team culture

Job summary

Wesley Mission Queensland Limited is seeking an Administration Officer – Admissions to support client intake, referrals and admissions at Hummingbird House. You will work with families, clinical teams and stakeholders to ensure timely access to services through accurate records and strong administrative support.

Key responsibilities include coordinating admissions, improving processes, and maintaining confidentiality while delivering a positive, family-centred experience across systems.

Qualifications

• Completed or in-progress Certificate IV, Diploma or higher qualification in Business Administration, Health Administration, Community Services or a related discipline.
• Strong organisational, time management and prioritisation skills, with the ability to manage multiple competing demands.
• High attention to detail, data accuracy and confidentiality.
• Excellent communication, stakeholder engagement and relationship management skills.
• Knowledge of NDIS processes, funding frameworks and documentation requirements.
• Experience using Dynamics, Power Suite and AI applications.
• Experience managing referrals, admissions, scheduling and client intake processes.

Responsibilities

• Providing efficient and responsive administrative support across admissions, multidisciplinary and leadership teams, effectively managing competing priorities and operational requirements.
• Identifying, recommending and implementing improvements to administrative processes, systems and workflows.
• Providing backfill coverage for administration staff as required to maintain service continuity.
• Undertaking general administrative duties, including correspondence management, document preparation, records management, scheduling and other support functions as directed.
• Providing a family-centred, trauma-informed, positive customer experience throughout the service engagement journey with families, teams and stakeholders.
• Maintaining accurate referral, admission, client and service activity records within relevant databases and systems including NDIS-related activities.
• Support data integrity, confidentiality and accurate information exchange across internal systems and stakeholders.

Skills

Organisational skills

Time management

Prioritisation

Attention to detail

Communication

Stakeholder engagement

Education

Certificate IV or higher in Admin/Health Admin

Tools

Dynamics

Power Suite

AI applications

Job description

Wesley Mission Queensland Limited is seeking an Administration Officer – Admissions to support client intake, referrals and admissions at Hummingbird House. You will work with families, clinical teams and stakeholders to ensure timely access to services through accurate records and strong administrative support.

Key responsibilities include coordinating admissions, improving processes, and maintaining confidentiality while delivering a positive, family-centred experience across systems.