Insurance Services Team Lead — Flexible, Impactful Coaching

Link Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

FlexiWorks – combining office and home

Parental Leave

Volunteer Leave

Well-being leave

Employee discounts

Learning & Development

Novated Car Leasing

Job summary

MUFG Pension & Market Services in Melbourne is seeking a Team Leader, Insurance Services to guide a high‑performing team responsible for insurance operations, service delivery and member outcomes in a highly regulated environment.

You will coach staff, manage workflows, drive continuous improvement, mitigate risk and build strong relationships with stakeholders, ensuring quality standards and timely responses.

Qualifications

• Experience leading, coaching or mentoring teams within insurance, superannuation, financial services or a related operational environment.
• Knowledge of insurance, superannuation and/or family law administration, including relevant legislative and regulatory requirements.
• Strong stakeholder management, communication and customer service skills, with the ability to build trusted relationships across all levels.
• Experience managing operational workflows, service levels, quality assurance outcomes and continuous improvement initiatives.
• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint, alongside a proactive and adaptable leadership style.

Responsibilities

• Lead, coach and develop a team of Insurance Services creating a positive, inclusive and high-performing team culture.
• Manage team workflows, resource planning and service delivery to ensure operational targets, quality standards and member service expectations are consistently met.
• Drive continuous improvement initiatives, identify opportunities to enhance processes and support the successful implementation of business and technology changes.
• Build strong relationships with internal and external stakeholders, managing escalations and enquiries effectively while maintaining a customer‑centric approach.
• Monitor performance, quality and reporting outcomes, providing regular feedback, recognition and development support to team members.
• Promote a strong risk, governance and compliance culture, ensuring adherence to legislative, regulatory and organisational requirements.
• Support workforce capability through cross‑skilling, succession planning and effective communication of business priorities and industry changes.

Skills

Leadership

Stakeholder management

Regulatory compliance

Insurance operations

Microsoft Office

Education

None

Tools

Microsoft Office

Job description

MUFG Pension & Market Services in Melbourne is seeking a Team Leader, Insurance Services to guide a high‑performing team responsible for insurance operations, service delivery and member outcomes in a highly regulated environment.

You will coach staff, manage workflows, drive continuous improvement, mitigate risk and build strong relationships with stakeholders, ensuring quality standards and timely responses.