Insurance Operations Team Leader — Hybrid & Impact

SustainRecruit; Melbourne; Hybrid; AUD 120.000 - 160.000; Vollzeit

Zusammenfassung

SustainRecruit partners with a respected industry fund seeking an experienced people leader to join their Insurance team in Melbourne. This hands-on leadership role will coach and support a team responsible for insurance enquiries, claims and member outcomes, while guiding escalations and continuous improvement initiatives.

If you're passionate about developing people, driving service excellence and building a strong team culture, we'd love to hear from you.

Qualifikationen

• Experience leading a team of Insurance Consultants.
• Strong communication and stakeholder management skills.
• Experience in insurance, claims, case management or insurance operations.

Aufgaben

• Leading, coaching and developing a team of Insurance Consultants.
• Creating a positive, engaged and high-performing team culture.
• Monitoring workloads, service levels and operational performance.
• Managing escalations and building strong stakeholder relationships.
• Identifying opportunities to improve processes and member experience.
• Ensuring compliance with risk, governance and regulatory requirements.

Kenntnisse

Leadership

Insurance knowledge

Stakeholder management

Jobbeschreibung

SustainRecruit partners with a respected industry fund seeking an experienced people leader to join their Insurance team in Melbourne. This hands-on leadership role will coach and support a team responsible for insurance enquiries, claims and member outcomes, while guiding escalations and continuous improvement initiatives.

If you're passionate about developing people, driving service excellence and building a strong team culture, we'd love to hear from you.