Team Leader, Insurance

Link Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

FlexiWorks – combining office and home

Parental Leave

Volunteer Leave

Well-being leave

Employee discounts

Learning & Development

Novated Car Leasing

Job summary

MUFG Pension & Market Services in Melbourne is seeking a Team Leader, Insurance Services to guide a high‑performing team responsible for insurance operations, service delivery and member outcomes in a highly regulated environment.

You will coach staff, manage workflows, drive continuous improvement, mitigate risk and build strong relationships with stakeholders, ensuring quality standards and timely responses.

Qualifications

• Experience leading, coaching or mentoring teams within insurance, superannuation, financial services or a related operational environment.
• Knowledge of insurance, superannuation and/or family law administration, including relevant legislative and regulatory requirements.
• Strong stakeholder management, communication and customer service skills, with the ability to build trusted relationships across all levels.
• Experience managing operational workflows, service levels, quality assurance outcomes and continuous improvement initiatives.
• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint, alongside a proactive and adaptable leadership style.

Responsibilities

• Lead, coach and develop a team of Insurance Services creating a positive, inclusive and high-performing team culture.
• Manage team workflows, resource planning and service delivery to ensure operational targets, quality standards and member service expectations are consistently met.
• Drive continuous improvement initiatives, identify opportunities to enhance processes and support the successful implementation of business and technology changes.
• Build strong relationships with internal and external stakeholders, managing escalations and enquiries effectively while maintaining a customer‑centric approach.
• Monitor performance, quality and reporting outcomes, providing regular feedback, recognition and development support to team members.
• Promote a strong risk, governance and compliance culture, ensuring adherence to legislative, regulatory and organisational requirements.
• Support workforce capability through cross‑skilling, succession planning and effective communication of business priorities and industry changes.

Skills

Leadership

Stakeholder management

Regulatory compliance

Insurance operations

Microsoft Office

Education

None

Tools

Microsoft Office

Job description

Team Leader, Insurance Services

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

The Opportunity

We're looking for a Team Leader, Insurance Services to lead a high-performing team supporting insurance services. This is a fantastic opportunity for a people-focused leader who enjoys coaching teams, driving operational excellence, and delivering exceptional member outcomes in a dynamic and highly regulated environment.
Working closely with stakeholders across the business, you'll play a key role in fostering an engaged team culture, improving processes, managing risk and compliance obligations, and ensuring service delivery targets are achieved.

What you'll be doing

• Lead, coach and develop a team of Insurance Services creating a positive, inclusive and high-performing team culture.
• Manage team workflows, resource planning and service delivery to ensure operational targets, quality standards and member service expectations are consistently met.
• Drive continuous improvement initiatives, identify opportunities to enhance processes and support the successful implementation of business and technology changes.
• Build strong relationships with internal and external stakeholders, managing escalations and enquiries effectively while maintaining a customer‑centric approach.
• Monitor performance, quality and reporting outcomes, providing regular feedback, recognition and development support to team members.
• Promote a strong risk, governance and compliance culture, ensuring adherence to legislative, regulatory and organisational requirements.
• Support workforce capability through cross‑skilling, succession planning and effective communication of business priorities and industry changes.

What you'll bring

• Experience leading, coaching or mentoring teams within insurance, superannuation, financial services or a related operational environment.
• Knowledge of insurance, superannuation and/or family law administration, including relevant legislative and regulatory requirements.
• Strong stakeholder management, communication and customer service skills, with the ability to build trusted relationships across all levels.
• Experience managing operational workflows, service levels, quality assurance outcomes and continuous improvement initiatives.
• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint, alongside a proactive and adaptable leadership style.

Why join us?

You’ll be joining a collaborative and supportive environment where your leadership can make a genuine impact. We invest in our people, encourage continuous learning, and provide opportunities to shape how we deliver outstanding outcomes for our clients and members.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well‑being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self‑paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.