Senior Team Leader — Member Services & Coaching

Aware Super; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Health & fitness reimbursement

Work from home technology reimbursement

Salary continuance insurance

Meeting-free zones

Job summary

A leading superannuation fund in Melbourne seeks a Team Leader for the Member and Adviser Help Centre. You will lead a high-performing team, ensuring a 'Members First' experience while managing compliance within industry regulations. Ideal candidates have strong leadership, coaching skills, and financial services knowledge. This is a full-time opportunity offering flexible work options and a supportive work environment.

Qualifications

• Experience in developing and leading high performing teams in a financial services environment.
• Extensive knowledge of superannuation/financial services industry legislation.
• Ability to communicate effectively across diverse audiences.

Responsibilities

• Lead and coach a team to deliver a 'Members First' experience.
• Drive a strong service culture across all interactions.
• Ensure compliance with regulatory guidelines.

Skills

Strong leadership experience in a contact centre

Coaching and mentoring skills

Interpersonal skills and stakeholder management

Excellent written and verbal communication

Job description

A leading superannuation fund in Melbourne seeks a Team Leader for the Member and Adviser Help Centre. You will lead a high-performing team, ensuring a 'Members First' experience while managing compliance within industry regulations. Ideal candidates have strong leadership, coaching skills, and financial services knowledge. This is a full-time opportunity offering flexible work options and a supportive work environment.