Insurance Services Admin Specialist

Aon plc; Adelaide, Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working / Flexible working

Job summary

Aon plc in Hindmarsh, SA or North Ryde, NSW is seeking a Customer Service Specialist to support the National Service Team with admin and client-facing duties across insurance applications and renewals.

You will handle enquiries through web portals, email, and phone, maintain CRM data, and collaborate with Brokers and Insurance teams to ensure timely, accurate service. Flexibility to work across sites is available.

Qualifications

• Strong administration and customer service skills.
• Ability to follow financial/insurance procedures and resolve issues.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Handle enquiries via portals, email and phone.
• Manage service and admin tasks including insurance applications, amendments, cancellations, policy renewals and client payments.
• Supervise policies and deadlines for renewals.
• Update CRM databases and enter client information.
• Work with Excel data and reports for invoicing.
• Collaborate with Brokers, services and Insurance teams and provide customer service.

Skills

Administration

Customer service

Insurance procedures

Autonomous work

Attention to detail

Time management

Professional communication

Team collaboration

CRM systems

MS Office

Tools

CRM software

MS Excel

Job description

Aon plc in Hindmarsh, SA or North Ryde, NSW is seeking a Customer Service Specialist to support the National Service Team with admin and client-facing duties across insurance applications and renewals.

You will handle enquiries through web portals, email, and phone, maintain CRM data, and collaborate with Brokers and Insurance teams to ensure timely, accurate service. Flexibility to work across sites is available.