Insurance Operations Leader - B2B Broking (Hybrid)

S7 Talent Pty Ltd; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Leadership role

Strategic oversight

Supportive team culture

Career progression

Competitive salary

Job summary

S7 Talent Pty Ltd is partnering with a client to recruit an Operations Broking Manager to oversee day-to-day operational functions of the insurance team and manage a portfolio of commercial clients. This hybrid role combines leadership, workflow optimisation and hands-on broking responsibilities, with onsite work at Mascot.

The successful candidate will drive operational efficiency, support team performance and deliver high-quality broking services to B2B clients, ensuring compliance and

Qualifications

• Minimum 5 years' experience in general insurance broking (commercial lines essential).
• Strong portfolio management experience in commercial/B2B broking.
• Demonstrated operations or management experience within an insurance brokerage or similar.
• Excellent communication, negotiation and relationship-building skills.

Responsibilities

• Oversee daily operational activities across the brokerage.
• Manage a portfolio of commercial clients, delivering tailored insurance solutions.
• Build and maintain strong B2B relationships, ensuring high levels of retention and satisfaction.
• Develop, refine and implement efficient workflows, procedures and compliance processes.
• Lead and support brokers and account managers, providing guidance, training and performance oversight.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Collaborate with senior leadership on business planning, resourcing and strategic priorities.
• Conduct policy reviews, prepare renewals, negotiate terms and place cover.

Skills

General insurance broking

Commercial lines

Portfolio management

Operations management

Communication & negotiation

Job description

S7 Talent Pty Ltd is partnering with a client to recruit an Operations Broking Manager to oversee day-to-day operational functions of the insurance team and manage a portfolio of commercial clients. This hybrid role combines leadership, workflow optimisation and hands-on broking responsibilities, with onsite work at Mascot.

The successful candidate will drive operational efficiency, support team performance and deliver high-quality broking services to B2B clients, ensuring compliance and