Insurance Admin & Customer Experience Specialist (Hybrid)

Marsh; Adelaide; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development opportunities

Job summary

Mercer in Adelaide or Melbourne is hiring an Administration Operations Customer Service Consultant. The role is hybrid, with at least three days in the office after training, supporting multiple funds and insurance products, and delivering high-quality service to customers.

Ideal candidates bring strong administrative and communication skills, attention to detail, and a willingness to learn about the complexities of insurance across products.

Qualifications

• Strong administrative and organizational capabilities.
• Excellent written and verbal communication.
• High attention to detail in task execution.
• Enthusiasm and openness to learning new insurance concepts and systems.

Responsibilities

• Provide administrative support across multiple funds and insurance products using registry systems.
• Execute insurance-related tasks accurately and in a timely manner.
• Deliver high-quality customer service with clear and effective communication.
• Demonstrate strong attention to detail in all administrative duties.
• Collaborate with the team to enhance client and customer experience.
• Show a willingness to learn the complexities of insurance products.

Skills

Administrative skills

Organizational skills

Communication skills

Attention to detail

Willingness to learn

Job description

Mercer in Adelaide or Melbourne is hiring an Administration Operations Customer Service Consultant. The role is hybrid, with at least three days in the office after training, supporting multiple funds and insurance products, and delivering high-quality service to customers.

Ideal candidates bring strong administrative and communication skills, attention to detail, and a willingness to learn about the complexities of insurance across products.