Insurance Home Assessor - Onsite & Desktop Claims

Youi Insurance; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Free skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Job summary

Youi Insurance is seeking a Home Assessor to visit damaged homes across the Central Coast and Illawarra region, inspect damage, and determine repair methods onsite. Some assessments can be completed from a desktop.

You’ll build strong relationships with customers and your repairer network while maintaining high service standards. The role includes managing daily claims, documenting scopes, and explaining outcomes directly to clients.

Qualifications

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, with direct customer and builder interaction.
• Experience in Desktop Home Assessing or Home Claims Management.

Responsibilities

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged.
• Explain outcomes to customers face to face, walking them through what happens next and answering questions.
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation.
• Use our online systems daily to complete reports.
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

Skills

Insurance assessor

Loss adjuster

Builder

Restoration specialist

Estimator

Job description

Youi Insurance is seeking a Home Assessor to visit damaged homes across the Central Coast and Illawarra region, inspect damage, and determine repair methods onsite. Some assessments can be completed from a desktop.

You’ll build strong relationships with customers and your repairer network while maintaining high service standards. The role includes managing daily claims, documenting scopes, and explaining outcomes directly to clients.