Home Claims Inspector & Customer Advocate

Youi Insurance; Blackbutt; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Skin checks

Flu jabs

Wellbeing sessions

Gym discount

Insurance discount

Job summary

Youi Insurance is seeking a Home Assessor to visit damaged homes across Rockhampton to Mackay and surrounding areas, inspect damage, determine repair methods, and document outcomes for onward repairs. The role blends on-site assessments with desktop work and emphasizes clear communication with customers and repairers.

Daily responsibilities include managing inspection run sheets, creating scopes, following up on progress, and using online systems for reporting.

Qualifications

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders or;
• Experience in Desktop Home Assessing or Home Claims Management

Responsibilities

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

Skills

Customer service

Communication

Negotiation

Computer literacy

Job description

Youi Insurance is seeking a Home Assessor to visit damaged homes across Rockhampton to Mackay and surrounding areas, inspect damage, determine repair methods, and document outcomes for onward repairs. The role blends on-site assessments with desktop work and emphasizes clear communication with customers and repairers.

Daily responsibilities include managing inspection run sheets, creating scopes, following up on progress, and using online systems for reporting.