Claims Home Assessor

Youi Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Youi Pty Ltd is seeking a Home Assessor to travel to damaged homes across the Central Coast and Illawarra region, inspecting damage and determining the appropriate repair method. You will explain outcomes to customers in person and sometimes complete assessments from a desktop, maintaining strong relationships with customers and the repairer network.

The role involves field work, on-road assessments, and building trust while upholding high customer service standards to represent the Youi brand.

Qualifications

• Experience in scoping repairs and working directly with customers and builders.
• Desktop Home Assessing or Home Claims Management experience.

Responsibilities

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

Skills

Insurance assessor

Loss adjuster

Builder

Restoration specialist

Estimator

Job description

You’ll love this role if you’re already used to standing in a customer’s driveway explaining what needs to happen next, working through scopes with builders and keeping repairs moving when timeframes matter.

As a Home Assessor, most days start with a booked run sheet of site visits. You’ll travel to damaged homes, inspect what’s happened and confirm the appropriate repair method based on what you see. Some visits are straightforward while others require a more detailed, hands-on assessment, examining damage from accessible areas, identifying moisture paths and reviewing previous repairs that haven’t held.

You’ll spend time face to face with customers, explaining what happens next and being clear about the outcome. While this is an on-road assessing role, there will also be times where you complete assessments from your desktop. You will also cultivate and sustain strong relationships with our customers and repairer network, all while upholding a high standard of customer service to represent the Youi brand.

You will be servicing across the Central Coast and Illawarra Region

What you’ll be doing

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

What you’ll have

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders or;
• Experience in Desktop Home Assessing or Home Claims Management

What great looks like

• You connect the details across damage, reports and policy to make sound decisions, even when the answer isn’t obvious.
• You roll up your sleeves when work