Field Claims Home Assessor — On‑Site Inspections

Youi Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Youi Pty Ltd is seeking a Home Assessor to travel to damaged homes across the Central Coast and Illawarra region, inspecting damage and determining the appropriate repair method. You will explain outcomes to customers in person and sometimes complete assessments from a desktop, maintaining strong relationships with customers and the repairer network.

The role involves field work, on-road assessments, and building trust while upholding high customer service standards to represent the Youi brand.

Qualifications

• Experience in scoping repairs and working directly with customers and builders.
• Desktop Home Assessing or Home Claims Management experience.

Responsibilities

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

Skills

Insurance assessor

Loss adjuster

Builder

Restoration specialist

Estimator

Job description

Youi Pty Ltd is seeking a Home Assessor to travel to damaged homes across the Central Coast and Illawarra region, inspecting damage and determining the appropriate repair method. You will explain outcomes to customers in person and sometimes complete assessments from a desktop, maintaining strong relationships with customers and the repairer network.

The role involves field work, on-road assessments, and building trust while upholding high customer service standards to represent the Youi brand.