Insurance Claims Manager

Yamaha Financial Services Pty Ltd; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Work-life balance

Superannuation contributions

Employee assistance program

Flexible working

Job summary

Yamaha Financial Services Pty Ltd is seeking an experienced Insurance Claims Manager to lead our NSW-based claims team from our Wetherill Park office. The role focuses on strategic oversight, regulatory compliance, and process excellence in insurance claims handling.

With 5+ years in claims management, you will drive performance, mentor staff, and ensure accurate record-keeping while maintaining top-tier customer service within the financial services sector.

Qualifications

• Minimum 5+ years' experience in insurance claims management or a similar supervisory role.
• Strong knowledge of insurance claims processes, procedures and regulatory compliance requirements.
• Proven experience in managing and leading teams, with the ability to motivate and develop staff.
• Excellent analytical and problem-solving skills with the ability to make sound decisions on complex claims matters.
• Strong communication and interpersonal skills, with the ability to manage relationships with diverse stakeholders.
• Proficiency in claims management software and Microsoft Office applications.
• Attention to detail and commitment to maintaining accurate records and documentation.
• Knowledge of relevant legislation and industry standards governing insurance claims in Australia.
• Project management experience and the ability to manage multiple priorities in a fast-paced environment.
• Certification or qualifications in insurance, risk management or a related field (preferred)

Responsibilities

• Manage and oversee the day-to-day operations of the insurance claims team, ensuring efficient processing and timely resolution of claims
• Develop and implement claims handling procedures and policies that comply with regulatory requirements and industry best practices
• Monitor claims performance metrics and provide regular reporting to senior management on claims activity, trends and outcomes
• Lead, mentor and supervise claims staff, providing coaching and training to support professional development and team performance
• Review complex and high-value claims, making decisions on claim approvals, denials and settlements
• Manage stakeholder relationships, including communication with policyholders, third parties and external service providers
• Identify opportunities for process improvements and cost efficiencies within the claims function
• Ensure compliance with all relevant legislation, regulations and company policies in all claims-related activities
• Investigate claims disputes and manage appeals in accordance with internal procedures and regulatory guidelines
• Maintain accurate records and documentation for all claims handled within the department

Skills

Claims management

Team leadership

Analytical skills

Regulatory compliance

Stakeholder management

Communication

Microsoft Office

Claims software

Attention to detail

Project management

Education

Insurance qualification

Bachelor's degree in finance/business

Tools

Claims management software

Microsoft Excel

Job description

About the role

We are seeking an experienced Insurance Claims Manager to join Yamaha Financial Services Pty Ltd on a full-time basis at our Wetherill Park office in NSW. This is a strategic leadership position within our claims department, where you will oversee the management of insurance claims operations, ensure compliance with regulatory requirements, and drive operational excellence. You will play a pivotal role in enhancing our claims handling processes and maintaining the highest standards of customer service within the financial services sector.

Key responsibilities

Manage and oversee the day-to-day operations of the insurance claims team, ensuring efficient processing and timely resolution of claims

Develop and implement claims handling procedures and policies that comply with regulatory requirements and industry best practices

Monitor claims performance metrics and provide regular reporting to senior management on claims activity, trends and outcomes

Lead, mentor and supervise claims staff, providing coaching and training to support professional development and team performance

Review complex and high-value claims, making decisions on claim approvals, denials and settlements

Manage stakeholder relationships, including communication with policyholders, third parties and external service providers

Identify opportunities for process improvements and cost efficiencies within the claims function

Ensure compliance with all relevant legislation, regulations and company policies in all claims-related activities

Investigate claims disputes and manage appeals in accordance with internal procedures and regulatory guidelines

Maintain accurate records and documentation for all claims handled within the department

What we're looking for

Minimum 5+ years' experience in insurance claims management or a similar supervisory role within the financial services industry

Strong knowledge of insurance claims processes, procedures and regulatory compliance requirements

Proven experience in managing and leading teams, with the ability to motivate and develop staff

Excellent analytical and problem-solving skills with the ability to make sound decisions on complex claims matters

Strong communication and interpersonal skills, with the ability to manage relationships with diverse stakeholders

Proficiency in claims management software and Microsoft Office applications

Attention to detail and commitment to maintaining accurate records and documentation

Knowledge of relevant legislation and industry standards governing insurance claims in Australia

Project management experience and the ability to manage multiple priorities in a fast-paced environment

Certification or qualifications in insurance, risk management or a related field (preferred)

About us

Yamaha Financial Services Pty Ltd is a leading provider of financial services solutions within the banking and financial services sector. We are committed to delivering exceptional service to our customers whilst maintaining the highest standards of integrity, compliance and operational excellence. Our team is dedicated to fostering a collaborative work environment where innovation and continuous improvement are valued, and where employees are supported in their professional development and career progression.

What we offer

• We offer a competitive remuneration package commensurate with experience and qualifications.
• Our team members enjoy access to professional development opportunities, including training and mentoring to support career advancement.
• We foster a supportive workplace culture that values work-life balance, and we are committed to creating an inclusive environment where all employees can thrive.
• Additional benefits include superannuation contributions, access to employee assistance program, and a flexible working arrangement.

We encourage applications from all eligible candidates and are committed to creating a diverse and inclusive workplace.