Insurance Claims Manager

Yamaha Motor; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive remuneration package

Work-life balance and inclusiveculture

Superannuation contributions

Employee assistance program

Flexible working arrangement

Job summary

Yamaha Financial Services Pty Ltd in NSW seeks an experienced Insurance Claims Manager to lead the Wetherill Park office on a full-time basis. This strategic leadership role oversees insurance claims operations, ensures regulatory compliance, and drives operational excellence to enhance customer service in the financial services sector.

You will lead the claims team, develop procedures, monitor performance metrics, mentor staff, review complex claims, and collaborate with policyholders and

Qualifications

• Minimum 5+ years' experience in claims management or similar supervisory role.
• Strong knowledge of insurance claims processes and regulatory compliance.
• Proven leadership experience and ability to develop staff.
• Excellent analytical and problem-solving skills.
• Strong communication with diverse stakeholders.
• Proficiency in claims software and MS Office.

Responsibilities

• Oversee day-to-day operations of the insurance claims team and ensure timely processing of claims.
• Develop and implement claims handling procedures compliant with regulations.
• Monitor performance metrics and report to senior management.
• Mentor and supervise staff with coaching and development.
• Review complex/high-value claims and make approval/denial decisions.
• Manage stakeholder relationships with policyholders, third parties and providers.
• Identify process improvements and cost efficiencies in the claims function.
• Ensure compliance with legislation, regulations and company policies.
• Investigate disputes and manage appeals per procedures and guidelines.
• Maintain accurate records for all claims.

Skills

Insurance claims management

Leadership / Supervisory

Regulatory compliance

Stakeholder management

Analytical skills

Communication skills

Education

Insurance/risk management certification (preferred)

Tools

Claims management software

MS Office

Job description

We are seeking an experienced Insurance Claims Manager to join Yamaha Financial Services Pty Ltd on a full-time basis at our Wetherill Park office in NSW. This is a strategic leadership position within our claims department, where you will oversee the management of insurance claims operations, ensure compliance with regulatory requirements, and drive operational excellence. You will play a pivotal role in enhancing our claims handling processes and maintaining the highest standards of customer service within the financial services sector.

Key responsibilities

• Manage and oversee the day-to-day operations of the insurance claims team, ensuring efficient processing and timely resolution of claims
• Develop and implement claims handling procedures and policies that comply with regulatory requirements and industry best practices
• Monitor claims performance metrics and provide regular reporting to senior management on claims activity, trends and outcomes
• Lead, mentor and supervise claims staff, providing coaching and training to support professional development and team performance
• Review complex and high-value claims, making decisions on claim approvals, denials and settlements
• Manage stakeholder relationships, including communication with policyholders, third parties and external service providers
• Identify opportunities for process improvements and cost efficiencies within the claims function
• Ensure compliance with all relevant legislation, regulations and company policies in all claims-related activities
• Investigate claims disputes and manage appeals in accordance with internal procedures and regulatory guidelines
• Maintain accurate records and documentation for all claims handled within the department

What we're looking for

• Minimum 5+ years' experience in insurance claims management or a similar supervisory role within the financial services industry
• Strong knowledge of insurance claims processes, procedures and regulatory compliance requirements
• Proven experience in managing and leading teams, with the ability to motivate and develop staff
• Excellent analytical and problem-solving skills with the ability to make sound decisions on complex claims matters
• Strong communication and interpersonal skills, with the ability to manage relationships with diverse stakeholders
• Proficiency in claims management software and Microsoft Office applications
• Attention to detail and commitment to maintaining accurate records and documentation
• Knowledge of relevant legislation and industry standards governing insurance claims in Australia
• Project management experience and the ability to manage multiple priorities in a fast-paced environment
• Certification or qualifications in insurance, risk management or a related field (preferred)

About us

Yamaha Financial Services Pty Ltd is a leading provider of financial services solutions within the banking and financial services sector. We are committed to delivering exceptional service to our customers whilst maintaining the highest standards of integrity, compliance and operational excellence. Our team is dedicated to fostering a collaborative work environment where innovation and continuous improvement are valued, and where employees are supported in their professional development and career progression.

What we offer

• We offer a competitive remuneration package commensurate with experience and qualifications.
• We foster a supportive workplace culture that values work-life balance, and we are committed to creating an inclusive environment where all employees can thrive.
• Additional benefits include superannuation contributions, access to employee assistance program, and a flexible working arrangement.