Installations Coordinator (Solar) – Byron Bay HQ

Smart Energy Group; Byron Bay; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Ongoing training

Friday team social

Gym membership

Annual Christmas party

Incentive trips

Career growth

Job summary

Smart Energy is seeking an Installations Coordinator to take ownership of scheduling 60+ installations per week, coordinating installer availability and customer requirements from booking to completion. The role is on-site at Byron Bay HQ, with Monday to Friday work and residence in the Northern Rivers region.

You’ll work closely with technical, logistics and customer service teams to resolve scheduling challenges, manage contractor relationships and ensure a smooth installation experience while

Qualifications

• 2–4 years’ experience in scheduling, project coordination, logistics, service delivery or a BDM role involving strong operational coordination.
• Experience managing busy schedules and multiple stakeholders.
• Strong customer service background and ability to handle challenging conversations professionally.
• Confident communication and negotiation with contractors, trades and customers.
• Calm, solutions-focused under pressure; sound judgement.

Responsibilities

• Own installation scheduling: 60+ installations per week, balance contractor availability and customer needs.
• Manage changes to schedules and minimise delays.
• Build strong contractor relationships with regular communication.
• Support national installer network by recruiting and onboarding electricians and plumbers.
• Keep customers informed with clear updates.
• Address installation-day issues with cross-team collaboration.
• Maintain accurate scheduling records in systems.
• Identify recurring issues and propose improvements.

Skills

Scheduling

Project coordination

Logistics

Customer service

Negotiation

Salesforce

Solar knowledge

Job description

Smart Energy is seeking an Installations Coordinator to take ownership of scheduling 60+ installations per week, coordinating installer availability and customer requirements from booking to completion. The role is on-site at Byron Bay HQ, with Monday to Friday work and residence in the Northern Rivers region.

You’ll work closely with technical, logistics and customer service teams to resolve scheduling challenges, manage contractor relationships and ensure a smooth installation experience while