Installations Coordinator | Renewable Energy

Smart Energy Group; Byron Bay; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Ongoing training

Friday team social

Gym membership

Annual Christmas party

Incentive trips

Career growth

Job summary

Smart Energy is seeking an Installations Coordinator to take ownership of scheduling 60+ installations per week, coordinating installer availability and customer requirements from booking to completion. The role is on-site at Byron Bay HQ, with Monday to Friday work and residence in the Northern Rivers region.

You’ll work closely with technical, logistics and customer service teams to resolve scheduling challenges, manage contractor relationships and ensure a smooth installation experience while

Qualifications

• 2–4 years’ experience in scheduling, project coordination, logistics, service delivery or a BDM role involving strong operational coordination.
• Experience managing busy schedules and multiple stakeholders.
• Strong customer service background and ability to handle challenging conversations professionally.
• Confident communication and negotiation with contractors, trades and customers.
• Calm, solutions-focused under pressure; sound judgement.

Responsibilities

• Own installation scheduling: 60+ installations per week, balance contractor availability and customer needs.
• Manage changes to schedules and minimise delays.
• Build strong contractor relationships with regular communication.
• Support national installer network by recruiting and onboarding electricians and plumbers.
• Keep customers informed with clear updates.
• Address installation-day issues with cross-team collaboration.
• Maintain accurate scheduling records in systems.
• Identify recurring issues and propose improvements.

Skills

Scheduling

Project coordination

Logistics

Customer service

Negotiation

Salesforce

Solar knowledge

Job description

Take ownership. Keep installations moving. Help power Australia’s energy future.

Are you an experienced coordinator, project manager or business development manager who can manage busy schedules, build strong contractor relationships and keep things moving when plans change?

At Smart Energy, we’re helping Australians unlock their home’s potential through solar, batteries and home electrification. We’ve grown into one of Australia’s leading renewable energy retailers, supporting homeowners to reduce their energy costs and transition to a more sustainable future.

We’re looking for a confident, proactive Installations Coordinator who brings sound judgement, strong organisation and a practical approach to getting results.

The Opportunity

Reporting to the Head of Delivery, you’ll take ownership of scheduling 60+ installations per week, coordinating installer availability, customer requirements and job readiness to deliver a smooth installation experience.

Working closely with our technical, logistics and customer service teams, you’ll anticipate roadblocks, resolve scheduling challenges and keep customers and contractors informed from booking through to completion.

This is a hands-on role with real responsibility, suited to someone who enjoys working independently, managing competing priorities and seeing the direct impact of their work.

Location: This role is based on site, Monday to Friday, at our Byron Bay HQ in the industrial estate. Applicants must reside in the Northern Rivers region.

What You’ll Be Doing

• Own installation scheduling: Coordinate and confirm 60+ installations per week, balancing contractor availability, customer needs and operational priorities.

• Manage changes confidently: Adjust daily and weekly schedules, negotiate alternative arrangements and minimise avoidable delays.

• Build strong contractor relationships: Maintain regular communication with installers and set clear expectations around availability and delivery.

• Support our national installer network: Recruit and onboard electricians and plumbers to meet installation demand.

• Keep customers informed: Manage calls, texts, confirmations and progress updates with clear, professional communication.

• Resolve operational challenges: Work with technical, logistics and customer service teams to address installation-day issues calmly and efficiently.

• Maintain accurate records: Keep scheduling information, customer communications and job updates current in our systems.

• Improve how we work: Identify recurring issues and recommend practical improvements to scheduling and coordination.

What You’ll Bring

• At least 2 - 4 years’ experience in scheduling, project coordination, logistics, service delivery or a BDM role involving strong operational coordination.

• Experience managing busy schedules and multiple stakeholders, with the confidence to take ownership and follow through.

• A strong customer service background and the ability to handle challenging conversations professionally.

• Confident communication and negotiation skills, particularly when working with contractors, trades and customers.

• Strong organisational skills and attention to detail, with the ability to reprioritise quickly.

• A calm, solutions-focused approach and sound judgement when working under pressure.

• Commercial awareness and confidence learning new systems. Salesforce experience is a bonus.

• Experience in solar, construction, trades or field services would be highly regarded.

Why Smart Energy?

You’ll join a growing business in an industry with a meaningful future, working alongside people committed to helping Australians make the transition to cleaner energy.

We value the experience and perspective you bring, and we’re committed to supporting your development and recognising your contribution.

You’ll also enjoy:

• Ongoing training, support and room to grow
• A fun, social office culture with Friday drinks and team pub lunches
• A subsidised gym membership through our friends at Social Remedy
• An annual Christmas party in Byron Bay or Sydney
• All-expenses-paid Bali incentive trips for high performers
• The chance to build your career with a growing business in home electrification

Make the Smart Move

If you’re ready to bring your coordination experience, confidence and problem-solving skills to Smart Energy, apply today.