Customer Success Inbound Agent

Smart Energy; Byron Bay; On-site; AUD 34,000 - 44,000; Full time

Job summary

Smart Energy in Byron Bay is seeking a Customer Success Inbound Agent to support our growing customer base in the inbound department. Initially, this position will be casual, with full-time hours, based in our Byron Bay office, and potential to become full-time permanent for the right candidate.

If you’re passionate about delivering exceptional customer experiences while driving a sustainable future, we’d love to hear from you.

Qualifications

• Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
• Experience using Google Workspace or MS Office (Salesforce experience an added bonus)

Responsibilities

• Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
• Providing guidance to customers on how to maximize savings from solar and battery usage
• Keeping customers informed about the progress of their solar installations
• Coordinating maintenance efforts and updating customers accordingly
• Improving our knowledge base to ensure continuous enhancement
• Collaborating with our outstanding Sales team by keeping them informed about customer issues
• This position reports to the Customer Service Team Manager.

Skills

Customer Service

Problem Solving

Communication

Tech-savvy

Team collaboration

Tools

Google Workspace

MS Office

Salesforce

Job description

We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

Due to continued growth, we are recruiting for aCustomer Success Inbound Agent to join our award winning team to support our growing customer base, within our inbound department.

Initially, this position will be casual, full-time hours based in our Byron Bay office, but it has the potential to become full-time permanent for the right candidate with endless progression opportunities.

If this sounds like the opportunity you’ve been waiting for, and you’re passionate about delivering exceptional customer experiences while driving a sustainable future - we’d love to hear from you.

As a valued member of our team, your responsibilities will include:

• Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
• Providing guidance to customers on how to maximize savings from solar and battery usage
• Keeping customers informed about the progress of their solar installations
• Coordinating maintenance efforts and updating customers accordingly
• Improving our knowledge base to ensure continuous enhancement
• Collaborating with our outstanding Sales team by keeping them informed about customer issues
• This position reports to the Customer Service Team Manager.

You must have:

• Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
• Experience using Google Workplace or MS Office (Salesforce experience an added bonus)

If you possess the following qualities, we would love to hear from you:

• Availability between 8am and 6pm on weekdays (rotating roster)
• A passion for problem-solving and ensuring customer satisfaction
• The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
• A task-oriented mindset with a strong drive to achieve goals
• Tech-savviness
• An aspiration to build a career in the Energy industry with practical experience
• Excellent written and verbal communication skills
• Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that!

If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and