Insights & Project Coordinator (Hybrid) — Drive Client Research

RDG Insights PTY LTD; North Sydney Council; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Retail Doctor Group (RDG) is seeking a Consumer Insights & Project Coordinator to support the GM and RDG team. The role blends project coordination, survey scripting, research operations, client liaison and reporting, in a hybrid setting (3 days in office).

The candidate will manage multiple projects, anticipate dependencies, communicate progress, and raise risks early. Two years of experience in consumer insights or research operations is preferred, with hands-on survey scripting and strong

Qualifications

• Two years’ experience in consumer insights, market research or research operations.
• Hands-on survey scripting and insight delivery.
• Exposure to quantitative and qualitative research, including focus groups or interviews.

Responsibilities

• Maintain project plans, milestones, actions, dependencies and deliverable schedules.
• Coordinate contributors, clients, research suppliers and inputs against dates.
• Track progress, raise delays or risks early with suggested actions.
• Maintain project status, working files, decisions and actions with version control.
• Coordinate client scheduling, data requests, project updates and follow-ups.
• Prepare agendas and materials; capture decisions and actions; track to completion.
• Script approved online surveys with logic, routing, quotas, randomisation and piping.
• Test survey links across devices and resolve issues before launch.
• Clean, code, validate and tabulate research data.
• Build clear tables, charts, slides and written summaries.

Skills

Survey scripting

Project coordination

Client liaison

Excel

PowerPoint

Attention to detail

Job description

Retail Doctor Group (RDG) is seeking a Consumer Insights & Project Coordinator to support the GM and RDG team. The role blends project coordination, survey scripting, research operations, client liaison and reporting, in a hybrid setting (3 days in office).

The candidate will manage multiple projects, anticipate dependencies, communicate progress, and raise risks early. Two years of experience in consumer insights or research operations is preferred, with hands-on survey scripting and strong